Network Support Technician

Benefits:

Competitive salary

Opportunity for advancement

Training & development

Role: Network Support Technician Location: Remote with Heavy Travel

Benefits

Fully paid travel and business expenses

Opportunity to support enterprise data center environments

Exposure to network deployments, upgrades, and onsite technical operations

Independent, hands-on role with collaboration across remote engineering teams

Position Overview

The AES Group Inc. is seeking an experienced Network Support Technician to provide onsite technical assistance at data centers across multiple locations. This is a remote, travel-intensive position requiring visits to at least three data centers every two weeks.

The selected professional will serve as the onsite hands-and-feet resource for remote network engineering teams, supporting network troubleshooting, equipment access, deployments, and infrastructure upgrades.

Key Responsibilities

Provide onsite technical support for remote network engineering teams.

Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware.

Verify VLAN configurations and assist with wireless connectivity troubleshooting.

Check switch and router connections, cabling, ports, and device status.

Provide console access to network equipment using appropriate cables and tools.

Support network deployments, infrastructure upgrades, and post-deployment hypercare activities.

Diagnose and resolve technical issues while minimizing operational downtime.

Communicate findings, progress, and resolutions clearly to remote technical teams.

Maintain accurate documentation of onsite activities and completed work.

Travel frequently to assigned data centers based on project requirements.

Required Qualifications

Minimum of 5 years of experience in onsite IT or network support.

Hands-on experience supporting enterprise network environments.

Strong understanding of switches, routers, VLANs, wireless networks, and connectivity troubleshooting.

Experience using laptops with Ethernet, Wi-Fi, and console connectivity.

Ability to work independently in fast-paced and travel-intensive environments.

Strong communication, coordination, and problem-solving skills.

Willingness to travel to at least three data centers every two weeks.

Preferred Certifications

CompTIA Network+

Cisco Certified Support Technician (CCST)

Cisco Certified Network Associate (CCNA)

Ready to make an impact? Apply now and join us on our journey!

This is a remote position.