Senior Customer Experience Specialist

Build a Career. Make an Impact. Grow With Us.

Looking for more than just another customer service job?

At Gemini, we're looking for people who want to build a career, solve meaningful challenges, and make a real impact every day. As a Senior Customer Experience Specialist, you'll become a trusted partner to customers, a project expert, and a key contributor to the success of our business.

This isn't a call-center role. You'll manage complex projects, build strong customer relationships, collaborate across departments, and help bring custom signage projects to life from concept to completion. You'll have the opportunity to make decisions, solve problems, and develop expertise that will serve you throughout your career.

No signage experience? No problem. We're looking for people with strong communication skills, a desire to learn, and a passion for helping customers succeed. We have a strong training team that will teach you everything you need to know about the process and this industry.

Wage Range: $25.33 to $32.43per Hour

Location: Liberty Lake, WA

Type: Full Time - On-site

Schedule : Monday - Friday, overtime is scheduled as needed

Many of our leaders began their careers in customer-facing roles and grew into positions in leadership, sales, operations, project management, and continuous improvement. If you're looking for a place where your growth is supported and your contributions matter, you'll find that here.

What You'll Do

• Serve as the primary point of contact for customer accounts and custom signage projects
• Guide customers through projects frominitialconcept to final delivery
• Build strong relationships that create long-term customer loyalty
• Partner with sales, production, design, and support teams to ensure project success
• Solve challenges with urgency, professionalism, and creativity
• Become a subject matter expert on products, processes, and customer solutions
• Identifyopportunities to improve processes and enhance the customer experience

What Makes Someone Successful in This Role?

• Strong problem-solving and critical-thinking skills
• Ability to balance competing priorities whilemaintainingattention to detail
• Confidence navigating customer conversations and resolving challenges
• Excellent communication and relationship-building skills
• Strong attention to detail and technical aptitude
• A continuous learning mindset
• A team-first attitude and commitment to continuous improvement

Build More Than Signs

Every project tells a story.

The work we do helps businesses stand out, strengthen their brands, and make lasting impressions. As a Senior Customer Experience Specialist, you'll play an important role in bringing those projects to life while building meaningful relationships and developing a rewarding career.

If you're ready to grow, make an impact, and join a company that values its people as much as its customers, apply today.

Education & Experience

• Associate or bachelor's degree in economics, marketing, business, or a related field with 2 - 4 years of sales experience.
• An equivalent combination of education or experience that provides the knowledge, skills, and abilities necessary to perform the duties of the role may also be considered.

Why Gemini?

For more than 60 years, Gemini has been a leader in custom signage manufacturing. We believe great customer experiences start with great employees, which is why we invest in our people and create opportunities for long-term career growth.

What We Offer

• Low-cost Health Insurance Premiums, 2 plans to select from
• 4% retirement match plus profit sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program
• Dedicated time to learn our products, processes, and industry
• Career growth and advancement opportunities
• A collaborative, people-first culture
• A stable and growing company with a reputation for quality and innovation

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

The actual title and individual compensation packages are dependent upon various factors unique to each candidate including skillset, training, transferable skills, work experience, qualifications, business needs, market demands, and other job-related reasons. The base pay range is subject to change and may be modified in the future. This role is eligible for other benefits.

• We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability.
• Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email; View email address on click.appcast.io or call View phone number on click.appcast.io and ask for the Human Resources Representative assigned to the location of interest.
• Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

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