Client Services Associate

Position Information

Job Title: Client Services Associate

Salary: Competitive Pay Based on Experience and Credentials

Department: Client Service  

Location: Farmington Hills, MI – Home Office

Employment Status: Full-Time

Position Summary

We are seeking a detail-oriented Client Service Team Member to support financial advisors and internal teams by managing service requests through the firm's ticketing system. This role is responsible for generating and processing client paperwork, coordinating account maintenance requests, maintaining accurate records, and ensuring timely completion of tasks in accordance with firm policies and compliance standards. The ideal candidate is organized, client-focused, and able to manage multiple priorities while delivering exceptional service and support.

About Retirement & Wealth Strategies

Retirement & Wealth Strategies (RWS) is an independent financial services firm dedicated to helping individuals, families, and businesses Build, Protect, and Enjoy their financial future.

Our team is guided by five core values:

• Integrity
• Care
• Excellence
• Proactive
• Collaboration

We strive to help families live intentionally with Peace of mind and financial confidence.

Essential Duties & Responsibilities

• Manage and prioritize advisor and client requests through a ticketing system, ensuring timely and accurate completion of service tasks
• Process a high volume of service tickets related to account maintenance, client onboarding, transfers, distributions, and account updates
• Generate, review, and process financial paperwork and forms while ensuring accuracy, completeness, and regulatory compliance
• Coordinate with financial advisors, operations teams, custodians, and clients to obtain required documentation and resolve outstanding items
• Maintain accurate client records and update account information in CRM and our broker dealer’s system
• Research and resolve account-related issues, escalating complex matters when appropriate
• Support process improvement initiatives to enhance service efficiency and client satisfaction
•  Additional duties and special projects as assigned by management

Qualifications

• 3-5+ years of experience in financial services, wealth management, banking, mortgage servicing, customer service, or operations support
• Experience working with ticketing systems, workflow management platforms, or service request queues
• Strong administrative and document-processing skills with a high level of accuracy and attention to detail
• Knowledge of financial account types, investment products, and account maintenance procedures preferred
• Experience using Salesforce and financial services platforms is a plus
• Series 6,7,63,65, or 66 preferred or open to being sponsored to obtain license

Knowledge, Skills & Abilities

The ideal candidate will demonstrate:

• Strong organizational skills
• Excellent verbal and written communication
• Ability to prioritize multiple responsibilities
• Outgoing personality to perform outreaches as necessary
• Strong attention to detail
• Ability to work independently and collaboratively
• Proficiency with business technology and software platforms
• Commitment to client service and professionalism

Benefits

• Health, Vision, Dental Insurance covered 100%
• 401(k) match of 4%
• PTO and paid holidays
• Monthly gym credit
• Support of continued education

Work Environment

This position operates in a professional office environment and may occasionally require internal training attendance, industry continuing education and participating in company events.

Why Join Retirement & Wealth Strategies

At Retirement & Wealth Strategies, we believe our people are our greatest asset. Team members have the opportunity to work alongside experienced professionals, contribute to meaningful initiatives, and grow their careers in an organization built on trust, education, and relationships.