IT Support Technician

Job Description

Job Description

Position summary

Location- St. Louis, MO- Onsite Daily 

Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team. This role is essential in providing top-tier technical support for our employees and guests, addressing software, hardware, printer, and audio-video conferencing needs. The Support Technician’s primary job function is providing technical software, hardware, telephone, printer and audio-video conferencing problem resolutions to firm employees and guests. This role participates in a rotating on-call schedule that involves after-hours and weekend support.

The position requires in-person attendance five days a week in the St. Louis, Missouri office. The candidate will be the sole IT support person on-site.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Diagnose and resolve computer, application, and basic network technical issues.
• Providing in-person and remote support
• Provide desktop and laptop hardware support.
• Troubleshoot and repair troublesome Microsoft Word documents.
• Assist with desktop videoconferencing systems tools like Zoom and Teams.
• Troubleshoot VPN and Internet connectivity issues.
• Use imaging tools to build and rebuild computers for distribution.
• Performs miscellaneous job-related duties as assigned.

Requirements

• High School Diploma or GED Required 
• Advanced technical education is a plus but not a requirement
• The candidate must work independently and as a member of a team servicing a wide variety of customers, both internal and external to the firm.
• Excellent communication skills and patience working with users.
• Ability to record, track, correspond, and document resolution of user problems.