Office Manager - Medical Spa and Wellness Center

Job Description Job Description Center Manager | 4Ever Young Gilbert 4Ever Young Gilbert is hiring a high-energy Center Manager to lead the day-to-day operations of our high-touch aesthetics and wellness clinic. We are a rapidly growing practice offering injectables, esthetics, hormone therapy, peptides, and weight management. The Center Manager will run the floor — owning the team, the patient experience, the revenue plan, and the systems that make all of it work. This is a true leadership role with real authority and clear ownership and direct impact on our profitability. Key Responsibilities Leadership & Team Performance * Own the Floor: Lead, schedule, coach, and retain a high-performing team of providers (PAs, NPs, Aestheticians, RNs, MAs) and front desk staff. * Drive Accountability: Run daily huddles, weekly team meetings, and one-on-ones to provide relentless feedback and keep everyone aligned to sales messaging. * Admin & Compliance: Enforce brand standards, manage bi-weekly payroll/commissions, and ensure bulletproof HIPAA compliance and charting. Operational Excellence * Optimize the Engine: Maximize the weekly patient schedule for peak provider efficiency and smooth patient flow. * Lead from the Front: Act as the lead presence at the front desk, obsessed with delivering a "world-class" customer experience. * System Mastery: Serve as the center expert for our EMR (Zenoti), tracking metrics and relaying accurate sales data to ownership. * Inventory & Logistics: Manage vendor relationships, track product inventory, place supply orders, and conduct tight regular audits. Sales & Brand Growth * Execute Campaigns: Coordinate marketing, social media, paid ads, referral programs, and in-center member events. * Be the Face of the Brand: Proactively drive local business partnerships, attend events, and hunt for growth opportunities. * Hit the Numbers: Implement pricing strategies, smash weekly sales/appointment goals, and fire up the team to hit targets. What We Are Looking For * Experience: 3+ years of management experience in a med spa, plastic surgery, dermatology, dental clinic, or high-end hospitality/specialty retail. * Data-Driven: Financially fluent. Comfortable reading a P&L, tracking weekly revenue, and calibrating staffing to demand. * Player-Coach Mindset: You hold standards, run a tight room, lean into hard conversations, and dive deep into the details when needed. * Customer-Obsessed: A deep, unshakeable belief that patients are the heart of the business. * Tech Savvy: High comfort with EMR/scheduling systems (Zenoti experience is a massive plus). * Elite Communicator: Sharp written and verbal skills, seamlessly moving between ownership, medical providers, and patients.