Senior Salesforce Administrator

Salesforce Platform Administrator IIThe State of Tennessee is seeking a Salesforce Platform Administrator II to provide advanced Salesforce system administration and platform support across State agencies and departments.The position supports 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud. Responsibilities include user and security administration, Salesforce configuration, small-to-medium platform enhancements, automation, data quality, reporting, release support, and troubleshooting.The Administrator II will work closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing Salesforce solutions while ensuring compliance with STS governance, security, documentation, and audit requirements.Salesforce AdministrationProvide daily Salesforce platform administration.Manage user provisioning and user access.Configure profiles and permissions.Manage platform security configurations.Maintain Salesforce objects and configurations.Troubleshoot user and system issues and escalate complex problems when necessary.Configuration & EnhancementsImplement small-to-medium Salesforce enhancements, including:Page layout updates.Salesforce Flows.Process automation changes.Minor data-model modifications.Object configuration.Security and permission changes.Multi-Org Platform SupportSupport 11 statewide Salesforce orgs.Work across environments utilizing:Public Sector SolutionsExperience CloudService CloudSales CloudCoordinate with internal Salesforce teams and vendors to maintain consistency across organizations.Manage competing priorities within a multi-org Salesforce environment.Data Management & ReportingMonitor and maintain Salesforce data quality.Support duplicate prevention.Perform data hygiene and validation activities.Maintain and update reports and dashboards based on agency requirements.Apply Salesforce data-management principles and best practices.Release & Deployment SupportAssist with release-management activities.Prepare Salesforce sandboxes.Coordinate testing.Support deployments.Work within Agile and iterative delivery processes.Governance & ComplianceEnsure Salesforce configuration follows STS standards.Follow established governance processes.Maintain compliance with security requirements.Support documentation and audit requirements.Platform ImprovementStay current with Salesforce releases and new capabilities.Evaluate relevant platform improvements.Recommend enhancements where appropriate.Support the continued stability and performance of statewide Salesforce solutions.Required QualificationsBachelor's degree from an accredited college or university in:Computer ScienceInformation SystemsBusinessRelated fieldMinimum 3 years of professional Salesforce administration experience.Strong Salesforce administration experience, including:User ManagementProfilesPermissionsSecurityObject ConfigurationSalesforce FlowsProcess AutomationKnowledge of Salesforce data management.Experience with Salesforce reports and dashboards.Strong analytical and problem-solving skills.Understanding of Agile methodologies and iterative delivery.Ability to manage multiple tasks and competing priorities.Excellent written and verbal communication skills.Ability to work independently and collaboratively with agencies, vendors, and internal teams.Certification RequirementThe candidate must have, or obtain within the State's established timeframe:Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorThe requisition does not specify the timeframe for obtaining these certifications.Nice-to-Have QualificationsCandidates who meet one or more of the following qualifications will receive preference:Salesforce Public Sector Solutions experience.Salesforce Experience Cloud experience.Salesforce Service Cloud experience.Salesforce Sales Cloud experience.Public-sector Salesforce experience.Experience working in multi-org Salesforce environments.Experience supporting enterprise Salesforce environments.Experience supporting multiple business units or agencies.Salesforce release-management experience.Experience working with vendor Salesforce development or support teams.Technical SkillsUser ProvisioningProfiles & PermissionsSecurity ConfigurationObject ConfigurationSalesforce FlowsProcess AutomationData Model ConfigurationBenefits (employee contribution):Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planAll qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.