Assistant Store Manager

Assistant Manager/Home Office StoreSalary Range: USD $59,000.00/Yr. -Job SummaryThe Assistant Manager/Home Office Store is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff. This position is responsible for conducting training for employees from other locations as required, including Store Manager, Assistant Manager, and 2nd Assistant Manager trainees.Key Responsibilities Include The Following Essential Functions, But Are Not Limited To:Customers are greeted and serviced per company standards of World Class customer serviceAll company managers are expected to be professional and provide appropriate leadership for the staff.Customer complaints are handled appropriately and per company policyThe store is inviting and shopable.Products customers want to buy are in-stockSpecial orders are handled appropriately and per company policyEnsures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the timeTraining staff on how to give exemplary customer service and ensuring staff is held accountableEnsuring staff is in compliance with applicable state and/or county food safety certifications and registrationThe Assistant Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:Store and department sales and Sales per Labor Hour RatioAverage Ticket, Customer Count, Cost of Goods Sold for ProduceEBITDAEnsures product is ordered from the correct vendors in order to receive the correct discount and maintain marginsEnsures in-stock conditions meet company standardsProduct mix is monitored, including:regular analysis of departments to keep top sellers and discontinue extremely slow movers;new products are brought in per company policyEnsures perishables are rotated and stocked per company standardsMark-downs are managed per company standardsResponsible for assisting the Store Manager in hiring, training and managing all store personnel per company standardsTrains store personnel, assigns tasks, and is accountable in accomplishing tasksEnsures master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner and tasks are assigned on a daily basis using company tasks sheets.Partners with department managers to share staff to accomplish tasks as needed on a daily basisTrains and monitors staff to ensure store is viewed as a whole, assisting customers in all areasPartners with department managers to cross-train staff to accomplish all needed tasksPartners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resourcesAssists the Store Manager in completing and conducting all store staff performance evaluations with input from the department managers. Assists in granting wage increases when appropriateInterviews and hires for store needs with input from department managersAddresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human ResourcesMaintains clear and direct communication with store staff which includes helping conduct monthly staff meetings and posting company information and announcementsResponsible for ensuring safety guidelines are followed at all timesEnsures that all Unitime edits are made in a timely mannerResponsible for assisting the Store Manager in training, coaching and developing store personnelHe/she encourages staff to increase their nutritional and product knowledgeHe/she answers (and ensures store staff answers) customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional supportSuccessfully completes operational responsibilities (daily schedules, checklists, opening and closing)Ensures store paperwork/reports are completed in a timely manner (including Monthly Mgr's Report)Efficiently and accurately completes the DSR and Manager's CashResponds to all Dept. Manager calls when on duty and assists with coverage for lunches and breaksWorks a schedule based on store needs including evenings, weekends and scheduled for 45 hours per weekCoaches staff on how to be supportive of decisions made by home office, listens to directions from home office, following through and correctly performing the job assignedReads and follows communications (memos, faxes, emails) from home officeRemains flexible to changing work demands in order to accomplish goalsManagers are expected to be leaders in the workplace, setting the standard of excellence required through their job performance and professional demeanorThe Assistant Store Manager/Trainer HO is responsible for assisting the Store Manager in training, coaching and developing store personnel.Proactively hires, trains and develops store staff, department managers and Assistant Store Managers to move into future store management positions (at their own store and at other stores).Effectively trains new store management in proper store and department operations.Is willing and able to move into a Store Manager position.Provides training following all training curriculums, checklists, and other training materials as provided through the NGVC Training Program.Follows all company policies and procedures so the trainee is provided with a model for fulfilling company expectations.Provides the trainee with resources such as QRGs, procedural instructions, etc.Ensures the trainee can demonstrate knowledge of/and or ability to perform each trained task or topic, and provides feedback, coaching and retraining as necessary.Although this is a general outline of job responsibilities all employees are expected to be ''hands on'' and do whatever it takes to get the job done and make the company thrive.Education, Skills & Experience1-2 years of management experience in grocery and/or related retail experience, natural foods industry a plus.Able to manage changing priorities.Possesses a sense of urgency in the completion of tasks.Possesses excellent customer service skills.Is highly organized with great attention to detail.Ability to stay focused with the task at hand.Ability to take direction and follow through.Must be cashier trained.Proficient in MS Word, excel and outlook.This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Store Manager and/or other corporate managers that may not be listed in this job description.