Visual Communication Specialist / Customer Service

Job Description

Job Description

POSITION : We are currently seeking a professional and energetic Customer Service/Inside Sales Representative (CSR) to work with our existing customers as well as prospective customers in our FASTSIGNS Center. Act as a primary contact between our customers and our design & production staff. The CSR candidate must possess a “can do attitude” and be able to work efficiently and effectively in a fast-paced, deadline driven environment. If you are seeking an exciting, customer-facing position that encourages you to help small to large sized companies grow their business, we may be the perfect match!

WHAT WE ARE LOOKING FOR: (Candidates that meet these requirements will be greatly considered):

Experience and Skills: (Qualifications)

• 1-3 years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order inputting.
• Background and knowledge of the Printing or Sign industry preferred
• Professional appearance, excellent communication skills and a strong sense of urgency to get things done.
• Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner.
• Ability to prioritize work, work independently with minimal supervision and follow-up on tasks in a timely fashion.
• Ability to maintain a pleasant, out-going demeanor and work in a team environment.
• Be both honest and punctual.
• Excellent interpersonal skills on the phone and in person.
• Must be computer literate and current on new technology.
• Must be hardworking, a self-starter and a problem solver.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Exceptional phone and customer service skills.
• Positive and upbeat attitude.

DUTIES FOR THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

• Answers in-person and telephone inquiries from customers and prospects and advises them on the most effective and efficient ways to fulfill their requests.
• Responsible for acquiring all required information from customers and prepare estimates and quotes for the customer.
• Inputs customer orders into point-of-sale system, CoreBridge, and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction.
• Keeps up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner.
• Provide customer service support for house accounts, as assigned.
• Perform other duties, as may be necessary, from time to time to meet customers requests.

Job Type: Full-time