Director of Operations

Director of Operations

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• Location Main, Chicago, IL, 60601, United States

• Base Pay $90,000.00 - $110,000.00 / Year

• Job Category Director

• Industry Security

Contact information

• Name Jacob Perez

• Email View email address on click.appcast.io

Description

Metro One: Director of Client Operations

Metro One is the U.S. leader in providing dedicated security and loss prevention services to national clients. We are a rapidly growing organization transforming the contract security industry, and we need talented, committed, and determined individuals to help us carry out our mission. Our environment is dynamic, committed to "dedicated service delivery" to our clients and a "best in class" employee experience for our thousands of security and LP officers.

Overview:

We are seeking a dynamic Regional Director of Client Operations to oversee our operations and client relationships. This is a director-level position reporting to the Vice President of Operations. The Regional Director will manage a team of Performance Managers, ensuring exceptional service delivery and client satisfaction.

Benefits:

• Medical, Dental, and Vision coverage for full-time employees after 90 days

• Extensive Training Programs

• Career Growth Opportunities

Requirements:

• 2-3 years of Business Development experience

• 2-3 years of Client Relations experience

• 2-3 years of Client Retention experience

• 2-3 years of Networking experience

• Must participate in the company's pre-employment screening process and continuously meet applicable State, County, and Municipal requirements

Responsibilities:

• Lead and manage a team of Performance Managers to achieve key performance metrics, including but not limited to eliminating dark hours, minimizing overtime, and maintaining profitability.

• Build and nurture strong relationships with clients, ensuring trust and satisfaction with our security services.

• Oversee the development, growth, and retention of business opportunities in the retail, tech, and logistics sectors.

• Identify and cultivate new business opportunities through industry contacts, networking, market research, and participation in local/regional trade and professional organizations.

• Provide hands-on support during high-peak periods, seasonal fluctuations, and special events within the market of responsibility.

• Ensure client retention by maintaining open lines of communication and offering prompt support in response to client concerns and needs.

• Serve as the face of Metro One, embodying our commitment to service excellence and client satisfaction.

• Report directly to the Vice President of Operations and collaborate with senior management to achieve strategic goals.

Why Join Metro One?

At Metro One, we are committed to creating an inclusive and diverse workplace where everyone feels valued. We offer competitive benefits, opportunities for career advancement, and a supportive environment where you can thrive. If you are passionate about security services and ready to take on a leadership role, we want to hear from you!

Application:

If you meet the above requirements for our Regional Director of Client Operations position, please apply today! We look forward to welcoming a new member to our team who is dedicated to enhancing our client relationships and driving our mission forward.

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to embracing diversity.