Mobile Associate, Bilingual | Spanish - Retail Sales

Overview Job Overview: This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions Complete required training to build knowledge of products, services, systems, and processes for effective customer support Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a Retail environment (Preferred) Knowledge, Skills and Abilities Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required) Competitive drive and proven ability to succeed in a fast-paced sales environment (Required) Effective at balancing customer needs and performance goals (Required) Must be fluent in English and Spanish (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position Safety Sensitive Position (Yes/No): No Compensation Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant. Benefits Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, see Never stop growing! As part of the T-Mobile team, the Un-carrier encourages career growth and development. By applying for this opportunity, you are aligning with our values and investing in your career. Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation during the application or interview process, please email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is for accommodation requests only. #J-18808-Ljbffr