Junior IT Administrator

We are seeking a motivated and customer-focused Junior IT Administrator to join our Information Technology team. This role is responsible for providing end-user support, assisting with account administration, managing IT assets, and supporting the organization's network and systems infrastructure.

The ideal candidate is an early-career IT professional with strong troubleshooting skills, a willingness to learn, and a passion for delivering exceptional technical support. This position offers the opportunity to gain hands-on experience with enterprise systems, networking, virtualization, and cybersecurity while working alongside experienced IT professionals.

Knowledge, Skills, and Abilities

• Strong customer service, communication, and interpersonal skills.
• Strong knowledge of computer hardware, software, and operating systems, including Windows 10 and Windows 11.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, wireless networking, and network troubleshooting.
• Experience supporting and troubleshooting network-connected devices, including printers, VoIP phones, wireless access points, and switches.
• Working knowledge of Microsoft Active Directory user and group administration.
• Ability to troubleshoot hardware, software, connectivity, and user access issues.
• Experience using help desk ticketing systems and documenting technical support activities.
• Strong analytical and problem-solving skills with the ability to prioritize multiple tasks.
• Ability to work independently while collaborating effectively with team members and vendors.
• Strong organizational skills and attention to detail.
• Willingness to learn new technologies and grow in systems and network administration.

Required Qualifications

Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications such as A+, Network+, CCNA, or Microsoft certifications are a plus.

Experience

• 1-3 years of IT support, help desk, or technical support experience.
• Experience supporting Windows desktop environments and end users.
• Hands-on experience troubleshooting network connectivity issues and supporting LAN/WAN, wireless, and networked devices.
• Experience with Active Directory, user account management, and basic systems administration.

Preferred Qualifications

• Experience with Freshservice or similar service desk platforms.
• Exposure to VMware, Nutanix, or other virtualization technologies.
• Familiarity with Cisco or Meraki networking environments.
• Experience with mobile device management.
• Basic knowledge of cybersecurity best practices.
• Experience in a manufacturing environment is a plus.
• Experience supporting MacOS devices is a plus.

Physical Requirements

• Ability to move and set up computer equipment and peripherals.
• Ability to sit, stand, and work at a computer for extended periods.
• Occasionally lift equipment weighing up to 25 pounds.

Full-Time Position
Location: Hightstown, NJ
Salary: $70,000 - $75,000 per year