Network Tech Associate

Network Tech AssociateNetwork TechnicianClassification: Non-Exempt Reports to: Director of Network ServicesOur MissionFor almost a century, KLA's mission is to create value by delivering world-class communications solutions.Your ImpactThe Network Technician will work at customer locations, assisting with client specific projects to achieve optimum use of their networks by performing moves, adds, changes, fixes to hardware and software. This position will also provide technical expertise including analyzing, planning, configuring, maintaining and repairing network systems and application components as well as resolve network issues timely and accurately supporting internal and external user needs.A Glimpse of What You'll DoDemonstrate strong communication and interpersonal skills as well as organizational abilities throughout client interactionAssist with installing hardware when required by clientSupport planned and unplanned client facility power downsAssist with escalating any identified problems or hazards associated with client moves, adds and changes, cabling installations and fault rectificationAscertain the best possible solution for incidents including escalationUse the client Incident Ticketing system (NIRD) and Change Control systemsEnsure all change and fault records are updatedProvide appropriate handovers to other CEs at shift endRun patch cables between patch panels and switches as well as wall jacks and end user devices as required by client ticketing systemUpdate wireless documentationProvide customer consultation on solutionsDevelop and deliver professional proposals including design documentationLocate and reads blueprints/auto-cad floor plans of client sites for network planningPerform site walk throughsAnalyze, recommend, and evaluate new hardware, software, and communications products for network compatibility and applicability.Perform other incidental and related duties as required and assignedWhat You BringExcellent oral, written and interpersonal communication skillsTechnical CapacityAbility to exercise sound judgment and develop creative solutionsTime Management, with the ability to prioritize tasksActive pursuit of Bachelor's degree in Computer Science, Information Technology, Engineering, or other technology related fieldTwo years' experience in client/server environment preferredAdditional InformationFull time, non-exemptTypical schedule is Monday-Friday 8:00am-5:00pm. Days and hours may vary; evening and weekend work may be required depending on the needs of the businessTravel is primarily local, although some out-of-area and overnight travel may be expectedFrequently required to lift or move up to 50 poundsPlease note this job description, is meant to be a representation of the physical demands, work environment, and day-to-day activities, duties or responsibilities that are required of an employee for this job; it is not meant to be all-inclusive or limited to the above outline. To remain an industry leader, duties, responsibilities and activities of any KLA Laboratories employee may change, at any time, to meet the needs of the Company or the Customer, with or without notice. KLA Laboratories Inc