Patient Care Coordinator Ophthalmology and Elective Vision Services

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance

Patient Care Coordinator – Ophthalmology and Elective Vision Services Luxor Eye Institute | Bakersfield, California | Full-Time

Guide Patients Through Life-Changing Eye Care

Luxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment.

This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services.

This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment.

What You Will Do

• Guide patients through the consultation and treatment process

• Educate patients about recommended procedures and service options

• Schedule consultations, treatments, and surgical appointments

• Follow up with patients who have not yet scheduled

• Coordinate referrals from optometrists and other providers

• Maintain communication with referring offices

• Track leads, consultations, conversions, and pending decisions

• Discuss financing and payment options when appropriate

• Document every patient interaction accurately

• Coordinate with physicians, technicians, front desk staff, and leadership

• Prevent patients from being lost because of poor follow-up

• Support premium cataract, LASIK, ICL, and dry eye service growth

What Success Looks Like

Within your first 90 days, you should be able to:

• Manage an assigned patient pipeline independently

• Follow up with every pending patient on schedule

• Explain services clearly without providing medical advice

• Identify patient concerns and escalate clinical questions appropriately

• Maintain accurate notes and tracking

• Meet established scheduling and conversion expectations

• Communicate effectively with referring providers

• Provide a polished, high-touch patient experience

The Right Candidate

You may be a strong fit if you are:

• Confident speaking with patients

• Comfortable discussing premium services and financial options

• Organized and persistent

• Empathetic without being passive

• Motivated by measurable results

• Able to manage multiple patient cases simultaneously

• Skilled at overcoming hesitation professionally

• Strong in telephone, text, email, and in-person communication

• Comfortable being held accountable for follow-up and outcomes

• Interested in healthcare, sales, or patient advocacy

Preferred Qualifications

• Medical, dental, aesthetic, optical, or elective healthcare experience

• Ophthalmology or optometry experience

• Patient sales or treatment coordination experience

• Experience with CRM systems or lead tracking

• Experience with Nextech or similar practice-management software

• Experience discussing financing or elective procedures

• Bilingual English and Spanish is a significant advantage

Who Should Not Apply

This position will not be a good fit if you:

• Are uncomfortable discussing treatment costs

• Avoid follow-up because you do not want to appear persistent

• Fail to document calls and patient interactions

• Wait for patients to contact you instead of managing the relationship

• Struggle with accountability or performance expectations

• Dislike fast-paced environments

• Are uncomfortable receiving coaching

• Prefer a low-responsibility administrative role

Why Join Luxor Eye Institute

• Work with advanced ophthalmology and vision-correction services

• Help patients make meaningful healthcare decisions

• Build valuable experience in elective healthcare

• Receive structured training

• Work in a professional specialty practice

• Opportunity for performance-based incentives

• Opportunity for advancement into senior coordination or leadership roles

Schedule

• Full-time

• Monday through Friday

• Occasional Saturdays may be required

• Reliable attendance and timely patient follow-up are mandatory

How to Apply

Submit your resume and a brief response addressing:

1. Your experience working with patients or customers

2. A time you helped someone make a difficult decision

3. How you stay organized when managing multiple follow-ups

Applications without a complete resume may not be reviewed.

Luxor Eye Institute is an equal opportunity employer.