IT and AV Support Specialist

IT and AV Support Specialist

The IT and AV Support Specialist provides support for desktop computers and audio-visual technology. The role will support staff and faculty by investigating and troubleshooting desktop computing hardware and software problems. The role maintains and supports Beacon's audio-visual systems found in classrooms and special purpose locations. The position also provisions, configures, and deploys new computers and supports the procurement process. The successful candidate works as a member of the Information Technology Services team to provide an excellent customer service experience for all our clients. Applicants must have strong oral and written communication abilities, be organized, and demonstrate well developed interpersonal skills.

Duties and Tasks

• Support staff and faculty with computer and telecommunication issues including hardware, software, and peripherals. Support includes deploying new technology and troubleshooting hardware/software problems.
• Support staff and faculty in the operation of audiovisual equipment in classrooms and other spaces. Support includes troubleshooting audio-visual issues as they arise, and training users how to operate the AV equipment.
• Stay up-to-date with work orders in the ticket management system and respond to users in a timely manner. Log relevant information and escalate emergency situations as needed.
• Assist with setup of new PCs including imaging and deployment of workstations.
• Provide onsite audio-visual support during Beacon events such as guest speakers, presentations, ceremonies, and other special activities requiring multimedia assistance.
• Maintain and manage computers in the Student Computer Lab, including keeping systems up to date with antivirus and software updates.
• Troubleshoot and maintain printers and copiers.
• Perform other duties as assigned by the Director of Information Technology.

Competencies

• Have a thorough working knowledge of desktop computers, Windows operating systems, and the Microsoft suite of office productivity software.
• Demonstrate outstanding problem solving/troubleshooting abilities.
• Display a strong customer service orientation, responding rapidly to requests for assistance.
• Have the ability to quickly gain a working proficiency with new hardware and software.
• Be dependable and organized, able to keep commitments and complete projects on-time.
• Be quality conscious, demonstrating accuracy, thoroughness, and attention to detail.

Required Knowledge, Skills and Abilities

• Technical knowledge from an earned degree in computer technology, audio-visual technology, or a related field and 2 years' experience; or five years' experience preforming this role or a similar role; or an equivalent combination of education and experience.
• CompTIA A+ certification is preferred.

• Must have the ability to read, analyze, and interpret general business writing, professional journals, and technical manuals, applying the knowledge gained to solve problems.
• Must have the ability to write reports, business correspondence, and technical procedure manuals.
• Must be available for emergencies and occasional evening and weekend work.
• Must be able to frequently lift and/or move equipment weighing up to 20 pounds and occasionally life equipment weighing up to 50 pounds

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and College, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

Notice: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Beacon College is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.