Customer Service Representative
Long Island Clean Water Service, Inc.
Description Company: Guthrie & Frey Water Conditioning Description: In this role, you will be the first point of contact for our clients, helping ensure a seamless and positive experience. You will assist clients in identifying the services they need, answer questions about their applications, and coordinate appointments with our technicians.
Responsibilities: • Help identify what type of service our clients need • Answer questions our clients may have about their specific applications • Create a positive experience for our clients • Schedule our client's appointments with our technicians • Become knowledgeable of product line, basic functionality and warranties • Answer client inquiries about equipment, service, maintenance, and billing requirements • Schedule and work with tech team to ensure timely installment and servicing of equipment • Prep daily paperwork • Contact clients to inform of and schedule routine maintenance services • Follow up on sales quotes provided by the field team as needed • Research properties for address accuracy
• Perform other job-related duties as assigned. Requirements • Passionate about customer service • Professional, flexible and detail oriented • Proficient written and verbal communication skills • Hands-on problem solver & be able to make sound decisions • Self-motivated
• Multitasker • Comfortable working in a team environment Qualifications & Skills: • Comfortable in a fast-paced or high-pressure environment
• Proficient in Microsoft Office Products • Effective conflict resolution and problem-solving skills
• Requires a High School diploma or equivalent
Responsibilities: • Help identify what type of service our clients need • Answer questions our clients may have about their specific applications • Create a positive experience for our clients • Schedule our client's appointments with our technicians • Become knowledgeable of product line, basic functionality and warranties • Answer client inquiries about equipment, service, maintenance, and billing requirements • Schedule and work with tech team to ensure timely installment and servicing of equipment • Prep daily paperwork • Contact clients to inform of and schedule routine maintenance services • Follow up on sales quotes provided by the field team as needed • Research properties for address accuracy
• Perform other job-related duties as assigned. Requirements • Passionate about customer service • Professional, flexible and detail oriented • Proficient written and verbal communication skills • Hands-on problem solver & be able to make sound decisions • Self-motivated
• Multitasker • Comfortable working in a team environment Qualifications & Skills: • Comfortable in a fast-paced or high-pressure environment
• Proficient in Microsoft Office Products • Effective conflict resolution and problem-solving skills
• Requires a High School diploma or equivalent
Vacancy posted more than 2 months ago
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