Medical Call Center Specialist
Virtual Vocations Inc
Delivering high-quality customer service in a fully remote environment, the Medical Call Center Specialist will handle a high volume of incoming patient calls, providing accurate assistance and support for billing inquiries while maintaining professionalism and empathy. Key responsibilities Answer incoming patient calls promptly and courteously, addressing questions and concerns related to billing Evaluate caller needs and determine appropriate resolutions while adhering to client-specific guidelines Maintain accurate documentation of calls and actions taken in the patient account system, ensuring compliance with HIPAA regulations Required qualifications High School Diploma or Equivalent required Bilingual (English/Spanish) preferred Proficient in MS Outlook, Word, and Excel Ability to type a minimum of 40 WPM with accuracy Familiarity with insurance billing is a plus; comprehensive training is provided
Vacancy posted 5 days ago
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