Auditor Nocturno
Dalwadi Hospitality Management
El Auditor Nocturno sirve como el enlace principal con los huéspedes durante el turno de noche y son
responsable de realizar escenarios de cierre de día para el hotel mientras se cumple con
estándares de marca y políticas de la empresa. Debe ser capaz de trabajar de forma independiente y con
Poca supervisión. Lo siguiente refleja los deberes esenciales del trabajo, pero no limita
funciones adicionales que puedan ser asignadas. Los deberes de este trabajo pueden ser modificados en
discrecionalidad de la gerencia.
Los deberes esenciales incluyen:
• Registrar a los huéspedes de manera eficiente y amigable. Asegura que al huésped se le asigne el tipo de habitación solicitada y que se cobre la tarifa correcta y emite las llaves del huésped
• Retira a los huéspedes al final de la estancia. Determina la satisfacción de los huéspedes, recoge las llaves, registra los cargos por pago atrasado y presenta la factura a los huéspedes. Liquida la factura con precisión
• Gestiona las reservas telefónicas de los huéspedes entrantes
• Responde a las consultas relacionadas con los servicios del hotel; ofrece sugerencias de entretenimiento/restaurantes e indicaciones de viaje
• Maneja todas las quejas o problemas de los huéspedes para superar las expectativas de los huéspedes
• Maneja todas las solicitudes de servicio al huésped, realiza cambios
• Sirve como operador telefónico del hotel y dirige todas las llamadas a las extensiones adecuadas y toma y entrega mensajes telefónicos
• Realiza caminatas de seguridad
• Mantiene registros de disponibilidad de habitaciones y cuentas de los huéspedes. Opera el software de recepción
• Mantiene un cajón de efectivo/facturación equilibrado
• Dar la bienvenida a los huéspedes y responder a las solicitudes de manera rápida y profesional
• Verifique las condiciones de funcionamiento del equipo e informe al supervisor de todos los equipos inseguros o que funcionen mal
• Sabe cómo usar el equipo de oficina
• Conoce todos los procedimientos de seguridad y emergencia
• Mantiene el conocimiento de todas las tarifas
• Configuración de llamadas de despertador
• Impresión y entrega de avisos a los huéspedes
• Almacena ropa de cama y suministros en la recepción para el día siguiente
• Genera informes de auditoría automatizados para su revisión por parte de la gerencia
• Se comunica con los turnos anteriores y siguientes
• Garantiza el cumplimiento de los requisitos de conservación de energía y seguridad en el trabajo
• Mantener de forma proactiva las áreas y los equipos asignados
• Garantizar la finalización eficiente de las tareas diarias de manera oportuna
• Reportar todos los problemas de seguridad a la gerencia
• Asistir y participar en todas las capacitaciones obligatorias
• Flexibilidad con horarios y asignaciones
• Mantener un rendimiento eficaz bajo presión
• Puede realizar tareas similares a las solicitadas por el supervisor
Requisitos::
• Buenas habilidades de servicio al cliente
• Capacidad para trabajar de forma independiente y con otros
• Buenas habilidades de comunicación
• Atención al detalle
• Capacidad para realizar múltiples tareas
• Muestra buena iniciativa
Con sede en Houston, Texas, Dalwadi Hospitality Management, LLC es una empresa de gestión hotelera con experiencia que ofrece soluciones integrales para el desarrollo de propiedades hoteleras de calidad de principio a fin.
El equipo de Dalwadi Hospitality Management está compuesto por talentosos profesionales de la hospitalidad dedicados a brindar experiencias excepcionales a nuestros huéspedes y asociados. Si está buscando oportunidades de empleo en el sector de la hostelería, incluidos los trabajos de gestión de la hostelería, consulte nuestras ofertas actuales de empleo en el sector de la hostelería en Houston, TX y sus alrededores. Nos encantaría que te unieras a nuestro dinámico equipo.
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