Citizenship Staff-CUSTOMER SERVICE SPECIALIST-Okmulgee

Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


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Submitted ate Employee Requisition Number JOB OPPORTUNITY 3/ 30/ 2026 9: 37


AM


Title/ Position:


CUSTOMER SERVICE SPECIALIST Pay Grade Salary Range Classification SB10 31, 865- 41, 579 Full Time


Department: Location: Location Code: FT/ PT


CITIZENSHIP STAFF Okmulgee 41 Full Time


COMPLETED EMPLOYMENT APPLICATION IS REQUIRED.


MUSCOGEE ( CREEK) AND INDIAN PREFERENCE.


General Summary: It is the responsibility of the Customer Service Specialist to provide support for the enrollment of the Muscogee ( Creek) Nation Citizens.


Principal Duties and Responsibilities: 1) Knowledge of the Muscogee ( Creek) Nation Code Annotated, Citizenship/ Census, Title 7 establishing the citizenship roll and making provisions for enrollment of tribal citizens.


2) Knowledge of the Bureau of Indian Affairs rules and regulations for issuing CDIB cards.


3) Operations of the enrollment database to issue new/ replacement


citizenship ID card with the signature photo, and detailed enrollment information.


4) Acts as a receptionist in greeting the public 5) Assists the Enrollment Specialist with various tasks of the enrollment


process.


6) Review all submitted documentation for accurate data/ facts for


certification purposes.


7) Verify that the No Dual Enrollment policy is strictly enforced. 8) Travel as needed to perform remote enrollment functions. 9) Issue and receive CDIB & Citizenship applications from prospective


citizens.


10) Answer all enrollment questions via telephone, walk- in visitors, and correspondence.


11) All other duties as assigned.


Minimum Requirements: High School Diploma or GED. Knowledge of Tribal Enrollment. Computer literate


in word processing and database programs. Detail oriented clerical capabilities. Ability to interact with the public on a daily basis. Experience in working within a tribal environment. Ability to work in a fast paced and ever- changing environment. Ability to pass an NCIC background check.


Preferred Requirements: Microsoft Office Professional for Mac, FileMaker, familiarity with iPads and


r Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


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Apple iMac computers, and basic photo editing knowledge.


Valid Oklahoma Driver' s License required? Yes


Please list any additional licenses required:


Customer Service: Responds promptly to customer needs; Responds promptly to voicemails and emails.


Professionalism/ Maintains confidentiality; Keeps emotions under control; Approaches others in a Interpersonal Skills: tactful manner; Reacts well under pressure; Treats others with respect and


consideration regardless of status or position. Time Management: Prioritizes and plans work activities; Uses time efficiently; Sets goals and


objectives.


Oral Communication: Speaks clearly and persuasively in positive or negative situations; Participates in meetings.


Written Communication: Writes clearly and informatively; Able to read and interpret written information. Analytical Skills: Collects and researches data; Uses intuition and experience to complement data. Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness


to others' views. Gives and welcomes feedback; Contributes to building a positive team environment; Supports everyone' s efforts to succeed.


Leadership: Inspires respect and trust; Motivates and effectively influences others; Provides appropriate recognition; Identifies and resolves problems in a timely manner; Uses sound judgement; Makes timely decisions. Works within the approved budget; Conserves organizational resources.


Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adheres to policies and procedures.


Organizational Support: Follows policies and procedures; Supports organization' s goals and values. Quality: Demonstrates accuracy and thoroughness. Quantity: Completes work in timely manner. Safety and Security: Observes safety and security procedures, including cyber security. Attendance/ Punctuality: Regular and on time attendance. Arrives at meetings and appointments on time.


Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions.


Physical Demands:


While performing the duties of this Job, the employee must regularly lift and/ or move up to 10 pounds and occasionally lift and/ or move:


Up to 50 Ibs. Up to 100 Ibs. Over 100 Ibs. Physical Exam


r Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


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Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. While performing the duties of this Job, the employee is regularly exposed:


Fumes or airborne particles Outside weather conditions Toxic or caustic chemicals


Risk of electrical shock Vibration Loud Noise


Would this Open Position be considered a Safety Sensitive Position? Check All that Apply Note: If any box is checked THIS IS A SAFETY SENSITIVE POSITION ( No failed dru test is tolerated).


Operate motorized equipment, machinery, power tools, and/ or a motor vehicle. Repair, maintain, or monitor the performance or operation of any equipment, machinery,


or manufacturing process ( preparing food where knives and kitchen equipment is used). Work in close proximity to motor vehicles or heavy equipment and/ or construction sites. Operate any equipment which could seriously injure any person as a result of misuse. Carry and use of firearms/ ammunition Work with vulnerable or violent clients.


Have direct contact with children and youth. Entrusted with the direct care or custody of children and youth and whose performance of


his/ her duties may affect the health, welfare, or safety of children and youth. Provide direct patient care or providing for the health, safety, and welfare of children,


adults, disabled, and elders.


Perform life threatening procedures such as firefighting, first responder, or EMT duties. Dispense pharmaceuticals


Lf Have access to or responsible for confidential information or sensitive data protected by federal, state, or Muscogee Nation law.


Have responsibility for money, receipts, and/ or disbursement of negotiable instructions, e. g., money, checks, or property disbursements.


Have responsibility for all financial documents, credit data, credit account records, or credit transactions.


Have responsibility for the use, handling, packaging, processing, storage, disposal, or transport of controlled substances, toxic, radioactive, or other hazardous materials.


Have responsibility for security, surveillance, or law enforcement duties. Have routine access to security control and key systems Operate, maintain, or oversee critical services and infrastructure including, but not limited


to: a. Electric; b. Gas; c. Water; d. Power generator; e. Distribution. Positions governed under the rules and jurisdiction of the Department of Transportation Any position in which a momentary lapse in attention could result in injury or death to an


employee or another person.


None of these apply


Disclaimer:


r Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Public Relations:


Important attributes of any employee of the Muscogee Nation, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well- informed about the institution, pleasant, courteous and cooperative, and to act in a manner to command respect of co- workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the institution.


MCN Policy Requirements:


All Employees are subject to pre- employment background checks and drug testing. According to MCN Policy Section 502: Page 12/ Section 503 110- 111. All applicants must pass a drug test before beginning work. Any candidate who fails or refuses a drug test shall be withdrawn from employment consideration.


Medical Marijuana License Holder Protection and Non- Discrimination A. Unless a failure to do would cause The Muscogee ( Creek) Nation to imminently lose a monetary or licensing related benefit under federal law or regulations and with the exception of employees whose jobs are safety sensitive or primary job function is driving, The Muscogee ( Creek) Nation shall not discriminate against a person in hiring, termination, or imposing any term or condition of employment or otherwise penalize a person based upon either: a. Solely, the person' s status as a medical marijuana license holder; or b. Solely, the results of a drug test showing positive for marijuana and its components. B. Employees that are medical marijuana card holders shall not use, possess or be under the influence while at their place of employment or during hours of employment.