Consulting Operations Specialist II

This is a direct-hire position--NO C2C or sponsorship is available. Please do not email if you are an employer. The Consulting Operations Specialist II keeps the consulting practice's operating backbone running — administering Atlassian tooling, managing staffing and resource allocation across active engagements, and maintaining the collaboration workspaces the practice runs on. Accurate, current Jira and Confluence configuration with clean schemas and up-to-date permissions A reliable, weekly-refreshed resource allocation tracker and consultant roster Weekly hours-trending and utilization dashboards, with monthly leadership summaries Timely, accurate Tempo reporting and billing-mapping with minimal missing-timesheet backlog A documented, current staffing escalation log and bench redeployment plan Well-organized Slack, Teams, and SharePoint workspaces with consistent naming and current, relevant channels and sites Consultants onboarded on schedule — tooling access, SOP review, and correct time-logging confirmed within the first two weeks Required Competencies and Skills Atlassian Fluency: Hands-on administration experience with Jira (issue types, workflows, permission schemes, automation) and Confluence (spaces, templates, governance) Data & Reporting Rigor: Comfortable building and maintaining dashboards and trackers in Excel, Jira Financial Manager, and Tempo; catches discrepancies before leadership sees them Operational Organization: Manages many concurrent, recurring workstreams — staffing, tooling, reporting, and onboarding — without dropping details Clear Communication: Translates operational data into concise updates for practice leads and firm leadership Process Orientation: Documents and improves recurring processes rather than repeating ad hoc work each cycle Discretion: Handles staffing, rate, and performance-adjacent information with appropriate confidentiality AI Proficiency: Uses AI assistants (Claude, OpenAI, Microsoft Copilot, Atlassian Rovo) to accelerate documentation, reporting, and analysis, with sound judgment on data handling and confidentiality Microsoft IT Administration: Hands-on administration across Microsoft 365 — Azure / Entra ID, Exchange, and Teams Experience and Education Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience Minimum of 5 years of experience in operations, PMO, resource management, or a professional services / consulting environment, including at least 2 years in a dedicated Atlassian administration capacity Hands-on Jira and Confluence administration experience required; Jira Financial Manager and Tempo experience strongly preferred Demonstrated proficiency with AI assistants (Claude, OpenAI / ChatGPT, Microsoft Copilot, Atlassian Rovo) for operational work required Hands-on Microsoft 365 administration — Azure / Entra ID, Exchange, and Teams — required Experience supporting staffing, scheduling, or resource-allocation processes preferred Experience and Education Bachelor's degree in Business, Operations, or a related field, or equivalent professional experience Minimum of 5 years of experience in operations, PMO, resource management, or a professional services / consulting environment, including at least 2 years in a dedicated Atlassian administration capacity Hands-on Jira and Confluence administration experience required; Jira Financial Manager and Tempo experience strongly preferred Demonstrated proficiency with AI assistants (Claude, OpenAI / ChatGPT, Microsoft Copilot, Atlassian Rovo) for operational work required Hands-on Microsoft 365 administration — Azure / Entra ID, Exchange, and Teams — required Experience supporting staffing, scheduling, or resource-allocation processes preferred Experience administering collaboration tools (Slack, Microsoft Teams, SharePoint) preferred Project or program management experience — formal certification (PMP, CAPM) or hands-on delivery PM experience — a plus #J-18808-Ljbffr Elevate Digital