Sr Endpoint Administrator

Sr Endpoint Administrator

Location: Plano, TX, US, 75024 Brand: Optimum Requisition #: 10990 Are you looking to optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the company for you! We are Optimum!

Job Summary The Senior End-user Compute and Administration Specialist is responsible for managing and supporting the organization's end-user computing environment, including the administration of SCCM (System Center Configuration Manager) and Intune. This role involves ensuring the stability, integrity, and efficient operation of the systems that support core organizational functions. The specialist will provide direct support to end-users, manage system updates, and maintain the security and compliance of the end-user computing environment. The Sr. End user Compute and Administration Specialist will play a critical role in maintaining the operational efficiency and security of the organization's end-user computing environment.

Responsibilities

• Manage and support the end-user computing environment, ensuring the highest level of performance and user satisfaction.
• Provide daily management and support of the SCCM and Intune environments.
• Create and manage DNS records to include A Records and CNAME Records.
• Serve as the escalation point for the Service Desk and Deskside support group for Windows and Mac OS/software issues.
• Administer user workstations through the SCCM Console, including software deployment, monthly security update deployment, and remote control for individual troubleshooting sessions.
• Support VMware Horizon VDI workstations to ensure near-zero downtime for remote customer service agents.
• Review and deploy Corporate Windows Image and Windows Feature Updates seasonally.
• Ensure compliance with organizational standards and security policies.
• Day-to-day documentation of operations needs and process changes.
• Mentorship of team for skill and personal growth.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience. A master's degree is a plus
• 5+ years of experience
• Proven experience with SCCM and Intune administration and troubleshooting as well as general knowledge and understanding of DNS (Domain Name System).
• Strong understanding of Windows Desktop and Mac OSes, as well as software management, packaging and deployment
• Familiarity with VMware Horizon VDI workstation support
• Ability to work independently and as part of a team, with a focus on customer service
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously
• Experience with JAMF is a plus
• Familiarity with AI Tools and AI First mindset

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.