Temporary FIFA Uber Shuttle Drop-Off Support Staff

Drop-Off Support Team

Transportation Management Services Inc. (TMS) is a global leader in ground transportation management, logistics, mobility planning, and venue transportation solutions. For more than 30 years, TMS has delivered world-class transportation operations for some of the world's most complex events, guided by a commitment to reliability, safety, and operational excellence. With experience spanning over 1,450 major events and contracts, TMS has safely transported more than 120 million passengers worldwide, establishing a reputation for precision planning, innovative mobility solutions, and trusted delivery. Our distinguished portfolio includes transportation operations for globally recognized events such as the FIFA World Cup, Olympic Games, Formula One, NBA, the Kentucky Derby, and Coachella, as well as major corporate clients including Microsoft and Google. TMS also supports large-scale citywide conventions and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC, ensuring seamless mobility solutions for attendees, staff, and stakeholders.

Position Overview

Drop-Off Support Staff are responsible for managing match day arrival locations and ensuring transport services are completed accurately and safely. Positioned at drop-off points, this role operates independently and plays a critical part in confirming that vehicles use correct locations, passengers unload safely, and trips are properly closed out in the system. While the role is straightforward, accuracy and consistency are essential to maintaining reliable operations.

Key Responsibilities

• Drop-Off Zone Management
• Ensure drivers use correct drop-off locations
• Direct vehicles into appropriate unloading areas
• Maintain safe and organized unloading flow
• Passenger Unloading
• Support safe and efficient passenger disembarkation
• Monitor surroundings to reduce safety risks
• Trip Completion
• Complete or assist with "End Trip" functions in the Uber Driver App
• Ensure trips are accurately recorded and closed out
• Flag discrepancies or issues to supervisors
• Independent Operations
• Operate with minimal supervision in assigned zones
• Maintain awareness and accountability throughout shifts
• Professional Conduct
• Represent TMS professionally in operational meetings and coordination forums.
• Maintain clear communication with internal teams and external stakeholders.
• Ensure accurate documentation and timely reporting.
• Demonstrate leadership and professionalism in high-pressure environments.
• Skills & Knowledge
• High level of reliability and accountability
• Strong attention to detail
• Clear and direct communication
• Comfortable working independently
• Basic mobile app proficiency
• Qualifications & Experience
• Previous experience in operations, customer service, or similar roles preferred
• Ability to work independently and stay focused in repetitive tasks
• No advanced operational experience required
• Work Environment
• Stationary, field-based role at drop-off locations
• Outdoor work in varying conditions
• Repetitive but detail-critical responsibilities
• Match day, shift-based schedule including nights and weekends

The employee's responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. Responsibilities may evolve as operational needs change.

Transportation Management Services, Inc. is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any protected class.