Learning Specialist - Property Management (Foster City)

About MidPen 

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Location: Foster City  

Learning Specialist – Property Management  

Reporting to the Director of Talent Development, with a strong matrixed partnership to functional leadership, this Learning Specialist is embedded within a specific business function to build its capability from the ground up. For this role, that function is Property Management . The Specialist owns this function’s Academy end-to-end, maintains close, current knowledge of their operations, policies, and procedures, and delivers training on-site and in the field as needed. While the primary focus is uplifting capability within Property Management , this role also flexes to support other L&D programs as capacity allows.  

Responsibilities:  

Academy Ownership:  

• Own and continuously evolve the Property Management Academy, including its multi-level curriculum, learning pathways, and progression structure from new hire through experienced practitioner.  
• Design, update, and deliver Academy content using adult learning principles, ensuring alignment with property management roles, career pathways, and certification requirements.  
• Establish and manage an annual Academy calendar and cadence in partnership with functional leadership and the Director of Talent Development; track participation, completion, and outcomes, and report on business performance impact.  

Functional Needs Assessment & Stakeholder Partnership:  

• Maintain current knowledge of Property Management's operations, priorities, organizational structure, and performance metrics to proactively identify capability gaps.  
• Serve as the primary L&D point of contact, building trusted relationships across the function and conducting targeted needs assessments through site visits, interviews, performance data, and incident/complaint trends.  
• Translate business priorities and identified training needs into a prioritized, business-aligned learning roadmap in partnership with the Director of Talent Development.  

Training Delivery & Facilitation:  

• Facilitate regular instructor-led and virtual training sessions, up to five days per week, covering onboarding, professional skills, leadership, technical, and compliance topics.  
• Deliver consistent, engaging learning experiences using adult learning principles and active learning techniques across in-person and virtual platforms (Zoom, Microsoft Teams), adapting delivery style, pacing, and examples to a diverse, distributed workforce.  
• Manage classroom and virtual session logistics in partnership with the Learning Administrator, including materials, technology setup, and participant engagement.  

Policy, Procedure & Compliance Training:  

• Design and deliver training on Property Management policies, procedures, and regulatory requirements, including fair housing, affordable housing compliance, and safety standards, in collaboration with functional partners (e.g., Compliance, Property Management leadership).  
• Keep training content current as policies, procedures, and regulations change, and proactively flag needed updates.  
• Ensure Property Management training initiatives meet applicable regulatory and organizational requirements.  

In-Field Training & Coaching:  

• Travel regularly to MidPen properties to deliver in-field, hands-on training and coaching for property management and site teams.  
• Observe on-site interactions and workflows, providing actionable, in-the-moment feedback to reinforce best practices and consistent execution; support site teams through onboarding, transitions, and performance challenges with tailored coaching.  
• Build and coach a network of on-site subject matter experts and peer trainers to promote consistent practices across locations.  

Enterprise Program Support & Collaboration:  

• Deliver or co-facilitate enterprise-wide L&D programs as needed (e.g., New Employee Orientation, leadership development, and professional skills), balancing capacity with Property Management priorities.  
• Collaborate with the Senior Learning Specialist, Learning Specialist, and Learning Administrator to share content, tools, and delivery support across the L&D team while representing Property Management's learning needs in enterprise talent development strategy and roadmap discussions.  

Evaluation, Reporting & Continuous Improvement:  

• Design, conduct, and evaluate post-instruction outcomes using methods beyond Kirkpatrick’s Level 1, connecting learning outcomes to business performance metrics.  
• Synthesize and communicate insights, progress, and Academy outcomes to functional leadership and the Director of Talent Development, recommending evidence-based adjustments.  
• Maintain accurate Learning Management System records and tracking tools in partnership with the Learning Administrator; stay current on industry trends and translate best practices into pragmatic MidPen solutions.  
• Perform other duties as assigned.  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required .  

Education and Experience  

• Bachelor's degree in Education, Human Resources, Communication, Organizational Development, or a related field, with a minimum of 2 years of experience in training facilitation or delivery, or an equivalent combination of education and relevant work experience.  
• Experience in property management, affordable housing, or a related operational field is strongly preferred.  

Knowledge, Skills, and Abilities  

• Strong facilitation and presentation skills, with the ability to lead groups of varying sizes in person and virtually with consistency, energy, and professionalism.  
• Strong understanding of instructional design methodology and adult learning principles, with the ability to develop structured, multi-level curricula.  
• Demonstrated ability to quickly build deep working knowledge of business operations, policies, and procedures.  
• Ability to analyze performance and training data to identify capability gaps and measure program impact.  
• Strong consulting, relationship-building, and interpersonal skills, with the ability to partner with operational leaders at all levels and engage diverse audiences and learning styles.  
• Proficiency with virtual meeting and training technologies, including Zoom, Microsoft Teams, polling, and breakout tools.  
• Familiarity with Learning Management Systems and instructional design principles.  
• Highly organized and reliable, with the ability to manage multiple training schedules, sessions, and locations.  
• Ability to receive and apply feedback quickly to continuously improve training delivery and quality.  
• Excellent written and verbal English communication skills.  
• Valid California driver's license, reliable transportation, and proof of current auto insurance, required for regular property travel.  

Physical Requirements  

• Constantly perform desk-based computer tasks  
• Frequently sitting  
• Frequently stand/walk  
• Occasionally reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds  
• Rarely twist/bend/stoop/squat, kneel/crawl  
• This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.  

Pay Range  

$77,600.00 - $87,300.00 - Annual Salary - Pay based on applicable experience and qualifications   

Bilingual in English and Spanish preferred  

Benefits and Compensation (see here for full details )

• Health Insurance 
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need  a reasonable accommodation for any part of the application or interview process, please  notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.