Assistant Repairs Manager

Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 Are you a proven leader who enjoys working with customers and supporting repair operations? Join us as an Assistant Repairs Manager and help lead a high‑performing team, supporting customers with product questions and returns. Work hands‑on to maintain efficient processes, identify improvement opportunities, and ensure we deliver the exceptional service that Uline is known for. Hours: Monday - Friday, 8:30 AM to 5 PM. Position Responsibilities Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help your team succeed. Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns. Facilitate trainings on new processes and procedures to increase efficiency and ensure legendary service. Support the repair of products returned by customers including packaging tools and equipment. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. 7+ years of electrical and mechanical experience - with 5+ years of customer support experience. Experience in a leadership or supervisory role. Strong knowledge of general repairs and maintenance. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one. Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best‑in‑class, clean, modern facilities. First‑class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. EEO/AA Employer/Vet/Disabled #J-18808-Ljbffr Uline