Senior Systems Engineer

Provides technical direction for pre- and/or post-sales support to the sales teams, business partners, consultants and end-users. Responsible for ensuring that account managers (AMs), consultants, and end-users are updated with the latest technical information, with special emphasis on key company solution differentiators. Provide technical support that facilitates the marketing and sales of CommScope products so that corporate goals for quality, growth, market share, and profitability are met. Supports sales and marketing efforts concerning the installation, industry best practices, and general use of CommScope products. Responsibilities Provide technical direction for pre- and/or post-sales technical staff and support activities to develop customer solutions. Serve as a liaison with customers to accept and implement the process. Work with sales and marketing to provide pre- and/or post-sales application engineering support in order to provide additional value to the customers, including traveling to customer facilities with sales and marketing personnel. When Additional Technical Expertise Is Required Support the roll out of new products with external presentations focused on the technical differentiation aspects of the product and value proposition. Create, enhance, and deliver solutions presentations for end-user customers and consultants geared toward enhancing sales of CommScope’s product lines through discussions of current systems technologies. Contribute new material back to the larger technical community for broader use. Provide engineering support to regional/global customer base and inside/outside sales personnel by answering technical questions concerning cable performance, applications, and electrical/mechanical characteristics. Act as liaison between regional/global customers and manufacturing/engineering by forwarding customer technical requests and coordinating communication and follow-up with customers on results of requests. Provide feedback to product engineering on current market trends and design features that will improve the marketability of CommScope’s product line. Work closely with engineering, sales and marketing for the design and development of new products with particular focus around application support. Review bid specifications with consultants, business partners, and end-users to position CommScope’s entire product portfolio with emphasis on higher value-added/technology solutions, and to alert AMs and Product Management, if issues exist. Perform on-site warranty certification inspections to ensure that CommScope guidelines have been followed during the installation. Provide technical support to resolve warranty claims. Contribute product literature maintenance by identifying inconsistencies and errors. Support sales and marketing with any media activities. This may include writing articles for publications, assisting with advertising or preparing technical documentation such as design guides. Attend meetings and report on industry standards activity when required. Requirements Bachelor/Master’s Degree in Electronics, Telecommunication, Computer or appropriate field with 10 minimum years of relevant experience. Good understanding of LAN/WAN systems and physical media requirements, including wireless, IoT and Buildings applications. Possess current industry technical certification (preferred) (BICSI RCDD, SYSTIMAX, NETCONNECT, FTTH). Computer and office skill required (MS Office, Window Unix OS, Visio or CAD Drawing). Preferably with minimum of 5 years structured cabling system design experience. Knowledgeable of local building, electrical and data-communication codes and regulations (e.g. NEC, CSA, IBC). Knowledgeable of local structured cabling standards (e.g. CENELEC, ISO 11801). Subject matter expert in many Cabling Solution and product ranges across assigned CommScope Concentration(s). Ability to influence, train, and mentor channel partners and system integration partners. Deal closing skills to assist sales force and influence outcome of a tender response technically through product expertise combined with strategic thinking in commercial landscape. Ability to create and deliver sales and training presentations with confidence and customer-facing skill. Excellent verbal and written communication skills – English ( Swedish and Danish are highly desirable). Strong interpersonal skills including the ability to establish and maintain relationships. Advanced technical skill set and well-developed problem-solving abilities. Excellent problem-solving skills are important in this role drive for results in addressing customer challenges. Must be able to motivate and encourage others. #J-18808-Ljbffr