Transfer Agency Contact Center Supervisor

iShare Inc

Job Description
Job Description
Transfer Agency Contact Center Supervisor
Location: Hartford, CT (Onsite)
Schedule: Monday–Friday, 8AM–6PM EST (shifted hours)
Overview
Lead a team of contact center specialists supporting transfer agency operations. Responsible for driving service excellence, managing daily operations, and ensuring compliance while handling escalations and improving client experience.
Key Responsibilities
• Supervise and coach a team to meet service, quality, and productivity goals
• Oversee shareholder transactions (purchases, redemptions, exchanges, account updates)
• Manage escalations and ensure high-quality client service
• Monitor performance metrics (SLAs, NPS, quality) and drive improvements
• Ensure compliance with regulatory and internal policies

---

Required Qualifications
• Supervisor or Team Lead experience in a contact center environment (REQUIRED)
• 4+ years of customer service experience, preferably in financial services
• Experience in transfer agency, brokerage operations, or investment services (REQUIRED)
• Strong leadership, communication, and problem-solving skills
• Ability to work onsite and flexible shifts between 8AM–6PM EST

Vacancy posted a month ago

Similar jobs that could be interesting for youBased on the Transfer Agency Contact Center Supervisor in Hartford, CT vacancy

Supervisor, Customer Service
$68.5k - $87.93k
...-faster. Job Summary The Specialty Pharmacy Operations Supervisor directly supervises staff that are performing customer service... .... Oversee daily operations for patient access support contact center team of up to 20 team members and provides daily support ensuring...
Suggested
Full time
Temporary work
Work experience placement
Work at office
Local area
Immediate start
Remote work
Flexible hours
Shift work
Cardinal Health
Hartford, CT
1 day ago
Center Director
$60k - $65k
...Benefits: ~ Health insurance ~ Paid time off ~ Vision insurance ~401(k) ~ Dental insurance Center Director Location: Central Connecticut Salary: $60,000 - $65,000 per year Join the fastest-growing Academy of Early Education in the nation where...
Suggested
Local area
The Learning Experience
Newington, CT
1 day ago
Global Capability Center Commercial Capabilities Director
...ingenuity, and we measure our success by the 360 value we create for all our stakeholders. Visit us at accenture.com.The Global Capability Center (GCC) Commercial Capabilities Director is an offering-first practitioner responsible for shaping product strategy and analytics...
Suggested
Full time
Live in
Work at office
Local area
Accenture
Hartford, CT
3 days ago
Customer Care Supervisor
...Job Description Job Description Customer Care Supervisor Operations | Banking Summary of the Role The Customer Care Supervisor oversees the daily operations of the contact center while providing leadership, coaching, and support to customer care staff. This...
Suggested
Full time
Temporary work
Part time
Work at office
Flexible hours
Northwest Community Bank
Avon, CT
5 days ago
Global Capability Center Product Engineering Manager
...ingenuity, and we measure our success by the 360 value we create for all our stakeholders. Visit us at accenture.com.The Global Capability Center (GCC) Engineering Lead/Manager is responsible for shaping engineering capabilities that enable successful GCC design and setup. In...
Suggested
Full time
Live in
Work at office
Local area
Accenture
Hartford, CT
3 days ago
Data Center Senior Facilities Service Manager - Mechanical (M3)
$126.2k - $264.1k
...years of experience in HVAC, mechanical service, critical facilities maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial infrastructure. ~1–3+ years of experience leading technicians,...
Temporary work
For contractors
Relocation
Relocation package
Flexible hours
Oracle
Hartford, CT
4 days ago
Senior Data Center Facilities Development Manager
$102.3k - $209.5k
...Job Description Leads the construction of data centers by colocation providers, ensuring projects are completed on time, within budget... ...to address these gaps. Serves as the primary point of contact between the company and colocation providers. Selects, negotiates...
Contract work
Temporary work
For contractors
Flexible hours
Shift work
Oracle
Hartford, CT
1 day ago
Health & Wellness Manager
...relationships with schools, colleges, community organizations, agencies, and resources in or around the community that can support our... ...Girls Clubs of Hartford.RelationshipsInternal: Maintain close contact with the Club Director as well as colleagues, Club members, to...
Part time
Work experience placement
Work at office
Local area
Monday to Friday
Night shift
Day shift
Afternoon shift
Boys & Girls Clubs of America
Hartford, CT
14 hours ago
Manager, Customer Service
...Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position...
Flexible hours
Shift work
Night shift
Avelo Airlines
Hartford, CT
4 days ago
Supervisor, Customer Service
$62.6k - $132.4k
...Responsibilities Technical Support and Solution Delivery-Customer Support and Advocacy: -Supervises a team serving as points of contact and resolving incoming service requests, manages the operation of customer service delivery to ensure timely and effective...
Temporary work
Immediate start
Flexible hours
Oracle
Hartford, CT
5 days ago
Med Spa Manager - Aesthetics
$70k - $85k
...employer partner, an Equal Opportunity Employer. Reasonable accommodations are available; request assistance by contacting us at ****@*****.***.agency. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing...
Full time
PLACEM!NT by TZ Consulting
Hartford, CT
a month ago
Clinical Project Manager - Oncology (Client Dedicated/Remote)
$120k - $135k
...Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways... ...and Contribution Includes executives as well as managers, supervisors and team leads providing strategic vision and/or tactical direction...
Contract work
Work at office
Immediate start
Remote work
Worldwide
Flexible hours
Syneos Health
Hartford, CT
4 days ago
Center Medical Director
$174.07k - $374.92k
...Title Center Medical Director Company Oak Street Health Role Description The purpose of the Center Medical Director role at Oak Street Health is to lead the clinical team at their center in providing the best patient care and a great place to work in order to keep patients...
Full time
Local area
Oak Street Health, part of CVS Health
New Britain, CT
2 days ago
Preschool Center Director
...performance Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Role: Preschool Center Director Join the fastest-growing Academy of Early Education in the nation where \"Happy Happens Here\"! At The Learning Experience...
Local area
The Learning Experience #461
Vernon, CT
3 days ago
Manager, Data Center Facilities Engineering - Electrical
$102.3k - $209.5k
...operation of mission-critical electrical systems supporting OCI data centers. This role owns electrical maintenance execution, vendor... ...maintenance of systems such as switchgear, UPS, batteries, generators, transfer switches, PDUs, busway, grounding, and related monitoring...
Temporary work
For contractors
Flexible hours
Oracle
Hartford, CT
3 days ago
Plant Manager
...accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Allegion is an equal opportunity and affirmative action employer. #J-18808-Ljbffr
Temporary work
Flexible hours
Allegion Canada Inc.
Hartford, CT
3 days ago
Facilities Maintenance Site Superintendent
Facilities Maintenance Site Superintendent provides maintenance, installation, and consulting support for building and infrastructure. Projects are specific to new building construction, existing building expansion, renovation of existing facilities, sustainability improvements...
For contractors
Work at office
Top Echelon
Hartford, CT
3 days ago
Facilities Maintenance Site Superintendent
Location: Farmington, CT | Schedule: Full-time, on-site Overview An established organization with active facilities and construction operations is seeking a Facilities Maintenance Site Superintendent to oversee maintenance, installation, and consulting support...
Full time
For contractors
Work at office
Software Placement Group
Hartford, CT
3 days ago
Maintenance Manager
$100k - $110k
Maintenance ManagerAs a Maintenance Manager, you will oversee all facility and equipment maintenance operations to maximize uptime and productivity. You will manage and develop maintenance technicians through training, coaching, and performance management. Implementing...
Permanent employment
For contractors
Aerotek
Newington, CT
1 day ago
Maintenance Manager
$100k - $110k
Job Title: Maintenance Manager Job Description As a Maintenance Manager, you will oversee all facility and equipment maintenance operations to maximize uptime and productivity. You will manage and develop maintenance technicians through training, coaching, and performance...
Weekly pay
Permanent employment
For contractors
Aerotek
Newington, CT
2 days ago
Project Manager - Education Facilities
$120k
Project ManagerAt Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning...
Full time
Contract work
Jacobs Solutions
Wethersfield, CT
4 days ago
Grooming Salon Manager
...their Best Life. We put the needs of pets and pet parents at the center of everything we do. Foster the Fun - Connect & Bond. Our... ...A large amount of this partner's time will be spent in direct contact with our pet parents and their dogs, and the remaining time will...
Full time
Traineeship
Local area
Night shift
Afternoon shift
Petco
Newington, CT
2 days ago
Med Spa Manager
$85k - $100k
...sales, marketing, business, or related field preferred. • Familiarity with KPIs, sales reporting, and CRM or scheduling systems. Contact Authorization: By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell...
Full time
1 day per week
Mitchell Martin
West Hartford, CT
1 day ago
Facilities Maintenance Supervisor
$33.1 - $52.95 per hour
...brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race...
Hourly pay
Full time
Local area
Work from home
Day shift
SoGal Ventures
Hartford, CT
1 day ago
Wellness Director
...development is to live out the values of Caring, Honest, Respect and Responsibility. POSITION SUMMARY: The Wellness Director leads center wellness staff members in all member connection and retention initiatives related to the wellness center and wellness programming....
Live out
American IV
Hartford, CT
3 days ago
Director of Facilities Operations
Director of Facilities OperationsWest Hartford, CT – OnsiteFull TimeSkills: Facilities Operations, Facilities Management, Commercial Snow Management, Snowplow, University Environment, HVAC, Plumbing, Electrical5+ years of previous director experience in Fully Integrated...
Veracity
West Hartford, CT
1 day ago
Health & Wellness Manager
...BGCH professionally at community events, school meetings, and partner activities as assigned.RelationshipsInternal: Maintain close contact with the Club Director, Academic Success & Workforce Readiness Manager, Youth Development Professionals, Social Work & Youth Wellbeing...
Part time
Local area
Monday to Friday
Night shift
Day shift
Afternoon shift
Boys and Girls Club of Hartford Inc
Hartford, CT
13 hours ago
Fitness Club Director
$40k - $65k
FITNESS CLUB DIRECTOR AT ANYTIME FITNESS Locations: West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington, Granby, Newington, Windsor, Southington, Wilton, and Canton, CT. COMPANY OVERVIEW At Anytime Fitness, we are committed to being the leading health...
Full time
Work at office
Local area
Anytime Fitness - West Hartford, CT
West Hartford, CT
more than 2 months ago
Plant Engineering Manager
...Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant...
Full time
Temporary work
Part time
Work experience placement
Internship
Seasonal work
Local area
Niagara water
Bloomfield, CT
3 days ago
Senior Manager of Billing & Collections
$160k - $200k
Job Description Job Description Incisive. Inclusive. Invested. We’re Axinn. Experienced, tenacious, and always trial-ready, we are committed to understanding complex legal challenges that impact the future of our clients' businesses, globally. Focusing on antitrust...
Full time
Temporary work
Work at office
Remote work
Flexible hours
3 days per week
AXINN LLP
Hartford, CT
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Transfer Agency Contact Center Supervisor. Be the first to apply!