Alt. Transportation Advisor - BMW of El Cajon

Alt. Transportation Advisor - BMW of El Cajon

Non-Exempt

Job Summary:

As a Dealership Alternative Transportation Advisor, you will be responsible for guiding customers through alternative transportation options while their vehicles are being serviced or repaired. You will focus on providing exceptional customer service by offering viable alternatives such as rental cars, electric scooters, ride-sharing services, and public transit options. Your goal is to enhance the customer experience and streamline service processes.

Essential Functions:

• Provide customers with information about alternative transportation options available while their vehicles are being serviced. This includes rental cars, loaner vehicles, ride-sharing services, and public transit options.
• Facilitate the booking of alternative transportation services for customers, ensuring a smooth and hassle-free experience. Coordinate with rental agencies, ride-sharing companies, and other service providers as needed.
• Promote any dealership-specific programs related to alternative transportation, such as discounts on rentals or special partnerships with local transit services.
• Maintain clear and proactive communication with customers regarding their alternative transportation options, service timelines, and any changes to their transportation arrangements.
• Gather feedback from customers about their experience with alternative transportation options and use this information to improve the dealership's services and offerings.
• Work closely with the service department, rental agencies, and other stakeholders to ensure that alternative transportation options are available and meet customer needs.
• Track and report on the usage and effectiveness of alternative transportation options provided, identifying trends and opportunities for improvement.
• Address any issues or concerns that arise regarding alternative transportation services, resolving them promptly to ensure customer satisfaction.
• Drives vehicles to rearrange them across the sales lot and to refuel as needed.
• Maintain satisfactory attendance.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• None.

Qualifications:

Minimum Qualifications:

• At least one year of verifiable driving experience.
• Previous experience in customer service role.
• Valid driver's license and safe driving record; required to have California driver's license within 30 days following date of hire.
• Ability to lift up to 30 pounds.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Strong customer service and interpersonal skills.
• Excellent organizational and communication abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of alternative transportation options and sustainability practices.
• Proficiency in basic computer applications and dealership management systems.
• Friendly and professional demeanor.
• Problem-solving skills with a proactive approach to customer service.
• Enthusiasm for promoting alternative and sustainable transportation solutions.

Physical Demands:

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
• Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 30 pounds.
• Prolonged periods sitting at a desk and working on a computer.

Environment/Noise:

• Work in both indoor and outdoor settings.
• May involve exposure to varying weather conditions.
• Typically sits at a desk or workstation.
• Climate controlled.
• Noise level is moderate.

Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Vacation Package
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.