National Sales Operations Associate

National Sales Operations AssociateHourly Range: $22-24/hrCompany Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob DescriptionWhat You Will AccomplishThe National Sales Operations Associate serves as a dedicated sales partner to two NSO sellers, acting as an extension of the seller to manage day-to-day sales execution and operational follow-through across a multi-property portfolio.This role is embedded with assigned sellers and owns the coordination, preparation, and progression of sales activity from inquiry through proposal and pipeline advancement. By removing administrative and operational burden, the Associate enables NSO sellers to focus on relationship development, portfolio strategy, and closing business.This is not a transactional coordinator role. It is a seller-aligned, revenue-support position designed to keep deals moving, protect seller time, and support a portfolio-based selling model.Key Responsibilities:Lead Intake & CRM IntegrityReceive inbound group inquiries and build leads in Delphi, ensuring accurate account, contact, and opportunity information.Maintain detailed and timely documentation of all client interactions, internal communications, and activity updates within Delphi.Ensure consistent tracking and visibility of opportunities throughout the sales funnel.Lead Evaluation & AssignmentAssess incoming inquiries and assign leads to the appropriate National Sales Director based on predefined criteria such as account alignment, geography, complexity, and strategic value.Retain operational ownership of leads until escalation or disposition.Availability Review & Client Pre-QualificationConduct initial availability searches to determine feasibility of requested dates.When availability is constrained, proactively communicate with clients (copying the assigned Sales Director) to explore alternate date options, regardless of stated date flexibility.Act as an early-stage liaison between client needs and internal capabilities.Revenue Management CoordinationInitiate structured pricing requests to Revenue Management via Delphi chatter, copying the assigned Sales Director.Ensure pricing requests reflect accurate availability findings and client requirements to support informed revenue decisions.Sales Director Enablement & Client IntroductionFacilitate professional email introductions connecting clients with the assigned National Sales Director once initial pricing parameters are established.Remain copied on correspondence to maintain continuity, visibility, and operational support.Proposal Development & Execution SupportGenerate sales proposals based on direction provided by the Sales Director following:A qualifying discovery call, orLimited client engagement requiring proposal development with partial information.Deliver proposal drafts to the Sales Director for review, refinement, and direct client delivery.Pipeline Oversight & Follow-UpConduct weekly reviews of National Sales Directors’ pipelines to identify programs requiring follow-up.Execute structured follow-up for opportunities with outstanding proposals that are not yet designated as high-priority.Support consistent pipeline movement and reduce opportunity stagnation.Lead Escalation & DispositionSupport escalation of qualified opportunities to “hot lead” status, at which point the Sales Director assumes primary responsibility through contract execution.When programs do not move forward, formally close or decline opportunities in Delphi with appropriate documentation and rationale.What You Will BringStrong understanding of group sales processes and sales funnel managementHigh proficiency with CRM systems, particularly DelphiStrong organizational skills and attention to detailAbility to exercise sound judgment in prioritization and lead routingExcellent written communication and cross-functional coordination skillsAbility to manage multiple opportunities simultaneously in a fast-paced environmentWorking RelationshipsNational Sales DirectorsRevenue ManagementClients and External PartnersSales Operations and Support TeamsGreat If you have2-3 Years Experience in High Volume Hotel Sales Office ManagementStrong working knowledge of Salesforce, Delphi, CventAnalytical and Reporting SkillsSpecial Skills & Abilities/Mental and Physical Demands:(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.JobFamilyPHG HotelsPayTypeHourly