CREW MEMBER - FRONT OF HOUSE

Crew Member for Front of House

The Crew Member for Front of House is responsible for providing excellent guest services and working a variety of customer experience positions. A successful candidate will be outgoing, communicate well with others, and ensure that guests are provided with an exceptional experience with the goal of creating repeat business.

Essential Duties and Responsibilities:

• Performs functions of a cashier by operating a point of sale system to take orders and process payments, including the ability to count correct change.
• Ensures completion and accuracy of order before delivery to the customer's table after preparation.
• Assists with filling of orders by cupping sides in accordance with Outlaw's BBQ portion control standards.
• Knowledgeable about the Outlaw's BBQ menu items.
• Replenishes items needed for service, such as trays, napkins, utensils, etc.
• Ensures food quality, temperatures, and holding times on prepared menu products in accordance with operating procedures.
• Ensure product availability and customer impression of the beverage station.
• Replenishes side menu items in holding wells and ensures quality, temperatures, and holding times are observed.
• Anticipates needs and assists with side menu preparation as needed.
• Responsible for cleaning tables and resetting them for new seating; ensuring tables are set in accordance with company standards and guests achieving a pleasurable dining experience.
• Clears dishes from tables.
• Assists other team members with maintenance (side work, opening/closing duties) as necessary.
• Assists in maintaining cleanliness of the restaurant/property including disposal of trash and debris from outside parking lot, cleaning windows and other general cleaning requirements assigned by management.

Knowledge, Skills, and Abilities:

• Ability to anticipate needs of the customer and proactively work to meet those needs.
• Able to work variable shifts, weekends, and holidays.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Friendly and positive attitude with great communication and listening skills. Smile!
• Attend shifts according to schedule and in proper uniform.
• Treat all team members and guests with respect, dignity, integrity, and sensitivity.
• Provides a safe work environment by complying with safety rules and reporting potential hazards.

Physical Demands of the Job:

• Be able to reach, bend, squat, stoop, shake, carry, push and lift items throughout the shift.
• Good hearing for accurate communication.
• Occasionally uses a step stool.
• Consistently kneels to utilize proper lifting procedures.
• Consistently lifts for product preparation, stocking, and inventory.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.
• Frequently stoops to pick up supplies and trash.
• Ability to work standing and walk for 8 hours or more per day.
• Consistently sees during all activities.

Education and Experience:

• Experience in a limited service restaurant is preferred.
• A high school diploma or equivalent is desired, but not required.

Assignment of Duties:

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME.