Technical Account Manager

Your Career

This hybrid role combines technical customer engagement with account growth responsibilities. You will work closely with customers to understand operational and business needs, support solution adoption, coordinate technical resources, and identify opportunities for renewals, upsell, and account expansion within Federated Wireless's existing customer base. Focused on inside sales and technical solution selling, this role plays a key part in driving revenue growth by converting warm, high-quality opportunities and expanding current customer relationships.

Partnering cross-functionally with Engineering, Product, and Sales leadership, you will help customers maximize the value of Federated Wireless technologies while supporting long-term customer success and business growth. You'll also gain exposure to emerging AI-driven technologies across spectrum management, network optimization, and analytics, helping customers adopt next-generation software-defined networking solutions in a fast-paced, innovative environment.

Your Impact

• Drive successful onboarding, adoption, and ongoing utilization of Federated Wireless solutions
• Lead regular customer check-ins, business reviews, and solution discussions
• Identify opportunities for account expansion and upsell within existing customer relationships
• Support inbound and partner-driven sales opportunities within the existing customer ecosystem
• Translate customer requirements into actionable internal feedback
• Collaborate with Sales, Product, and Marketing to refine customer messaging
• Maintain accurate customer activity, opportunity tracking, and account health data within CRM
• Support customer renewals and contribute to revenue retention and growth targets
• Deliver a high-quality, responsive customer experience throughout the customer lifecycle

Your Experience

Required:

• Bachelor's degree or equivalent experience
• 3-5 years of experience in software or technology sales (SaaS preferred)
• Experience managing customer relationships in SaaS or technical environments
• Strong communication skills with the ability to simplify complex solutions for customers
• Self-starter mindset with the ability to operate independently and drive outcomes
• Comfortable working in a fast-paced, evolving environment with some ambiguity

Preferred:

• Experience in inside sales or account management
• B2B sales/technical account management experience
• Exposure to technology, telecom and/or SaaS industries
• Experience working cross-functionally with technical teams
• Familiarity with CRM tools (e.g., HubSpot, Salesforce)
• Experience supporting renewals, upsells, or account expansion initiatives
• Interest in emerging technologies, including AI-driven solutions

Schedule

Standard business hours with flexibility to support customer needs.

Location

Onsite in our Arlington, VA office 5 days per week.

Travel Requirement

Up to 15% travel for customer meetings and events.

Work Environment

Work is performed in a climate-controlled office setting in either an open-plan office with potential for consistent noise and interruptions, or in a private office. Conditions are usually standard office lighting and moderate temperature ranges.

Physical Demands

Sitting for prolonged periods of time; driving, and ability to travel by air, vehicle, or rail; pushing, pulling, bending, and lifting up to 15 lbs.

Benefits

• Comprehensive health, dental, and vision insurance.
• Company-paid life and disability benefits.
• 401(k) Plan with employer match.
• Subsidized commuter benefits.
• Paid time off and holidays.
• Opportunities for professional growth and development.

The base salary range for this this full-time position ranges from $95,000 - $110,000, and may be eligible for equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the position. Within the range, Federated Wireless considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.


For more information about Federated Wireless, please visit our website at or LinkedIn here.


Federated Wireless is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, sexual preference/orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, veteran status, or any other protected classification under applicable law.

Federated Wireless is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail View email address on click.appcast.io .

The U.S. Equal Employment Opportunity Commission (EEOC) "Know Your Rights? poster, which updates and replaces the previous "EEO is the Law" poster may be found here: EEOC Poster .

E-Verify. Federated Wireless participates in the E-Verify Program to confirm eligibility to work in the United States. Information may be found here: E-Verify Employee Rights