Customer Service Representatives (Newcastle)

About the Role Vacancy Status: This posting is for current vacancies on the team. Reporting to the Supervisor, Customer Service, within the Community Services Division, the successful candidates will provide front‑line support and exceptional customer service to the public and perform the outlined responsibilities. Key Responsibilities Completing program and membership registrations and point of sale entries for all Community Services patrons. Providing superior customer service by responding appropriately to public inquiries in person, over the phone, and via email. Accepting payments for services and preparing daily deposits. Providing administrative support to the Community Services Department as required. Ensuring corporate and departmental policies, operating procedures, and health and safety initiatives are practiced and monitored. Working with all staff to develop a positive team environment. All other duties as assigned. What you bring Graduate of a Community College Administration program or possess equivalent qualifications in skills and work experience to the satisfaction of the department. Excellent verbal communication skills, congenial attitude, and exceptional customer service skills in dealing with others. Attention to detail is critical for this position along with the ability to meet deadlines. Excellent keyboarding skills and proficiency with Microsoft Office 365. Familiarity with ActiveNet software would be an asset. Prior municipal experience will be considered an asset. Cash handling experience is considered an asset. Legally able to work in Canada. What we offer Rate of pay: $23.28 per hour (2026 rate). Hours of work: up to a maximum of 24 hours per week including evenings, weekends and holidays. Additional Information A satisfactory criminal record check with a vulnerable sector check and proof of qualifications will be required for the successful candidate. Pre-employment testing may consist of written and oral assessments. Our Commitment to Equity The Municipality of Clarington is a progressive and inclusive employer committed to equity, diversity, and creating a respectful and barrier-free workplace. Accommodations are available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. To request support or accessible formats, please contact the Human Resources Division at View email address on click.appcast.io. Privacy Applicant information is collected under the authority of Section 11 of the Municipal Act, 2001 for the purpose of evaluating the applicant. Questions about this collection can be directed to Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr MUNICIP. OF CLARINGTON