24x7 IT Infrastructure & Incident Specialist

Location: Redmond/ WA, Local onsite; 24x7 rotational shifts (including weekends and on-call support) Local only Shift Requirement • 24x7 rotational shifts (including weekends and on-call support) Role Overview Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure. The role ensures high availability, performance, and reliability across Production, DR, and Non-Production environments. Key Responsibilities Infrastructure Monitoring & Operations Monitor 1200+ servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers Oversee PB-scale storage systems (Quantum, Isilon, NAS, SAN) Monitor 1200+ network devices including switches, routers, firewalls, VPNs, WAPs, and ISP circuits Handle incidents and service requests related to infrastructure and tools Perform L1/L2 triage for alerts, incidents, and outages Ensure timely resolution and escalation as per SLAs Correlate alerts across tools to identify root causes Application & Service Monitoring Track service health and dependencies (web, middleware, backend) Capacity & Performance Management Monitor utilization trends across compute, storage, and network Identify bottlenecks and recommend optimizations Change & Release Support Support deployments, patching, and maintenance Validate system health before and after changes Disaster Recovery & Resilience Support DR readiness and failover validation Participate in DR drills Reporting & Documentation Maintain dashboards, runbooks, and reports Provide daily/weekly health and SLA updates Required Skills Technical Skills Networking: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) Monitoring tools: New Relic, Splunk, Nagios, Zabbix, Dynatrace, SCOM ITSM tools: ServiceNow (preferred) Backup tools: Rubrik Operational Skills Strong incident management in 24x7 environments Troubleshooting and analytical skills Ability to correlate infra, network, and application issues Strong communication and coordination Ability to work under pressure Documentation and reporting skills Preferred Qualifications ITIL Foundation Certification Experience in large enterprise or MSP environments Exposure to AWS/Azure (preferred) Process flows Knowledge transfer and mentoring Contribution to project deliverables Data conversion and maintenance Industry best practices and innovative solutions Technical configuration and development support #J-18808-Ljbffr Net2Source (N2S)