Loan Servicing Specialist- Case Processor

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.

Primary Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs rules and regulations and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist other associates with questions regarding procedures and policies etc.
• May work on more complex projects with assistance and oversight of senior staff and managers

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules regulations and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

Key Responsibilities:

• Monitor and manage customer loan payments to ensure accuracy and timely processing.
• Handle accounts involved in financial restructuring and court-administered repayment plans in compliance with applicable regulations and company policies.
• Serve as the primary point of contact for trustees attorneys and internal business partners regarding account status and payment activity.
• Review legal documents court filings and correspondence to ensure proper account maintenance.
• Coordinate with trustees and attorneys to resolve payment discrepancies claims and account-related issues.

Preferred Qualifications:

• Experience managing accounts associated with financial hardship or court-supervised repayment plans.
• Knowledge of foreclosure and loss mitigation processes.
• Experience working directly with attorneys trustees and external legal partners.

Hours:

Monday-Friaday

8am-5pm

This position may be filled at a higher level depending on the candidates qualifications and relevant experience.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.