Clinic Manager
American Family Care
American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we're redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.
About the Role As an Urgent Care Clinic Manager , you'll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration. You'll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you'll have full ownership of your center's performance. Key Responsibilities- Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
- Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
- Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
- Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
- Handle recruiting, onboarding, scheduling, payroll, and performance management.
- Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
- Oversee clinic finances, including budget control and P&L tracking.
- Jump in as needed to support on the floor, especially during peak hours.
- 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
- Strong leadership background - able to coach, inspire, and retain high-performing teams.
- Clinical experience or Medical Assistant certification a plus.
- Proficient in scheduling and payroll systems; EMR experience (especially Experity ) highly preferred.
- Solid understanding of healthcare administration, compliance, and budget management.
- Excellent communicator with strong emotional intelligence and decision-making skills.
- A mission-driven culture centered around patient care and access.
- Nationally recognized brand with growth opportunities across markets.
- High-impact role with autonomy and daily variety.
- Ongoing training and leadership development.
- Competitive compensation and benefits.
Ready to Make an Impact? Apply now to become an essential leader in our urgent care mission. Bring your expertise in healthcare management-and help us deliver the Right Care, Right Now. Work environment Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25-30 lbs; weekend/evening shifts and float coverage as needed. #AC1
Vacancy posted 3 days ago
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