Administrative Assistant / Concierge -Full Time

Job Description

Job Description

Administrative Assistant / Concierge

Join a company that celebrates its award-winning team! Family Owned & Operated for 73 years, 8 consecutive Great Place to Work® certifications, we're proud to be recognized by Fortune's Best Workplaces for Aging Services and US News & World Report Best Assisted Living/Best Memory Care. Here, you're more than staff — you're family.

We are seeking a friendly, professional Administrative Assistant / Concierge to support front desk operations and create a welcoming experience for residents, families, visitors, and prospective residents in our senior living community.

Pay Rate: $ 45,000-$ 50,000

Hours- Monday-Friday 8:00am-4:00pm

Key Responsibilities

• Be the face, voice, and first impression of our community by warmly greeting residents, families, visitors, vendors, and prospective residents with professionalism, confidence, and genuine hospitality.
• Create a welcoming “WOW” experience by delivering exceptional customer service, anticipating needs, and helping every person who walks through our doors feel valued, respected, and cared for.
• Serve as a trusted primary contact for residents and families by listening with patience, responding with care, answering questions, and helping direct concerns to the appropriate team member when needed.
• Own the front desk experience by managing calls, greeting guests, routing inquiries, and keeping communication flowing smoothly throughout the community.
• Support a positive and professional environment by maintaining a clean, organized, safe, and inviting reception area that reflects the warmth and standards of Van Dyk Park Place.
• Help keep daily operations running smoothly through accurate administrative support, including front desk logs, forms, files, reports, mail distribution, supply coordination, data entry, and other office documentation.
• Partner with team members to support resident services, appointments, transportation arrangements, admissions inquiries, referrals, and community support requests with follow-through and attention to detail.
• Use sound judgment and professionalism when operating phone systems, paging systems, and emergency response communications according to established procedures.
• Assist with scheduling and coordinating concierge coverage to help ensure residents, families, visitors, and staff receive consistent, reliable front desk support.
• Play an active role in safety by participating in emergency, fire, and community procedures while following all policies and protocols.
• Bring a helpful, can-do attitude to additional administrative and community support duties that enhance the resident, family, visitor, and leadership team experience.

Qualifications

• At least 3 years of administrative, receptionist, or front desk experience required.
• Experience in assisted living, skilled nursing, healthcare, or senior living preferred.
• High school diploma or GED required, associate degree preferred.
• Strong interpersonal, communication, and customer service skills.
• Ability to multitask, stay organized, and remain calm in high-pressure situations.
• Ability to work independently, use sound judgment, and maintain professionalism with residents, families, staff, and visitors.
• Proficient in managing administrative documentation in an organized and accurate manner.

Benefits

• Comprehensive health care benefits with enrollment on day one.
• Voluntary benefit offerings include disability, life insurance, and accident insurance, 401(k) plan, paid time off, paid holidays, life insurance, tuition assistance, referral bonuses, paid orientation, free meals provided.
• Holiday raffles/gifts, innovative recognition programs for performance and years of service, active suggestion programs and staff surveys for workplace enhancement, birthday parties, employee appreciation events