Customer Care Supervisor

Pay or shift range: $55,000 USD to $65,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Whoweare: Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best‑in‑class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Whowearelookingfor: Location: Englewood, CO Compensation: $55-65k + bonus KeyResponsibilities: Responsible for reinforcing confidence in CHL’s ability to provide best‑in‑class care in mortgage loan servicing by active and effective listening, strong problem‑solving skills, and using positive language skills. Monitor and continually develop assigned team. Engage with other CHL team members as needed to fully resolve customer inquiries. Ability to identify improvement opportunities both with in and outside the assigned team to mitigate future customer inquiries and improve overall customer experience. Regularly interact with customers to ensure full and complete resolution of customer inquiries. Perform other job duty related issues as assigned. Whatyou’llneedtobesuccessful: High School Diploma, GED, or equivalent experience. Minimum 2+ years of experience in mortgage servicing. 2+ years of supervisor experience with leadership abilities. Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills. Strong problem‑solving skills with solid analytical skills with the ability to exercise prudent judgment. Exceptional organization and time‑management must be. Ability to work through stressful situations professionally. Attention to detail. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr