Loss Prevention Officer

Overview: This team member will ensure the safety and peace of mind of resort guests and employees, enforce the hotel's policies and procedures, and document assigned tasks in writing. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention. Responsibilities: Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations. Initiate and follow up with all investigations of crimes committed against property and persons. Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements have been completed in a timely manner. Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts. Maintain accurate records while performing basic duties, including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions. Monitor/distribute visitor and vendor access to the property by distributing visitor badges. Perform frequent bag checks for associates leaving the property. Escort and interact with special guests who need privacy when entering/exiting the hotel through the heart of the house areas. Maintain confidentiality when dealing with sensitive guest or associate issues. Assist the supervisor or director in checking alarm systems, safety, and fire alarm systems, and closely monitor the security of building doors, service areas, delivery areas, and grounds. Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety. Record, report, and correct any unsafe conditions while patrolling hotel property. Maintain professional attitude and appearance. Qualifications: Must be able to stand and walk for up to 8 hours per shift. Available for AM & PM shifts Must be able to communicate effectively by telephone, email, radio, and reporting. Must have basic computer knowledge. Must be able to reach various areas of the hotel/resort at a rapid pace if necessary. First Aid/CPR Certification is preferred. Must be able to remain calm and professional during stressful situations. Must be able to work a flexible schedule, including day, evening, weekends, and holidays. This is an on-call position. #J-18808-Ljbffr