Mgr, Service Center • Masters PODs

Responsibilities Directly lead and guide a team of about 13 service professionals, establishing performance and career objectives, providing coaching, and fostering motivation and team engagement to achieve optimal results. Coach individual team members in real time, including coaching sessions after pain points identified or client escalation to further develop your team’s call management skills. Support Service Professionals and clients through service escalations, as needed. Use performance reports, including individual frontline metrics and various team metrics to better coach and develop your team, and manage performance as necessary. Identify team performance trends and areas for improvement to enhance team efficiency and advocate for additional resources when necessary. Identify, interview, and hire exceptional team members, ensuring thorough evaluation and strategic selection. Execute administrative management responsibilities, including timecard approvals, reviewing time-off requests, and monitoring attendance. Partner with HR colleagues and advise senior leadership on progressive counseling needs for Service Professionals, actively participating in the creation and presentation of action plans to enhance performance. Requirements Bachelor’s Degree preferred or 6+ years progressive experience in related fields. Minimum of 2 years as team lead or manager of a team. SIE and Series 7 required within 90 days of employment. Preferred training in multiple skills: Move Money, Transfers, New Accounts and Direct Business. Core Competencies Skilled at coaching, employee development and managing and supporting employee performance. Ability to drive results within a team. Proficiency in customer service. Communication skills; both written and verbal. Problem solving skills and ability to analyze performance data trends. Agile mindset. Preferences Financial services or FinTech experience. Call center or service center high volume call and team management. Professional coaching certifications. Knowledge of project management tools and techniques. Experience managing hybrid employees (in‑office and remote). Pay Range $66,744.00 - $111,240.00 Actual base salary varies based on factors, including but not limited to relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is competitive, designed to support your success at work, at home, and at play – such as 401(k) matching, health benefits, employee stock options, paid time off, volunteer time off, and more. EEO Statement Principals only. EOE. #J-18808-Ljbffr LPL Financial