CLINICAL MANAGER

Clinical Manager

The Clinical Manager provides leadership and oversight of our Assisted Living and Memory Care programs. Under the direction of the Executive Director, this position ensures the highest degree of quality care by planning, organizing and directing the overall operation of our care services in accordance with resident needs, government regulations and our internal policies and procedures.

Essential Responsibilities include the following. Other duties may be assigned.

• Provides medical assessments of each new admission as well as ongoing resident evaluations.
• Monitors medication administration, medication records and medication documentation in the MARs. Maintains resident documentation, medical management documentation and care plan documentation.
• Reviews the care coordination of all residents, coordinates the service plan, activates appropriate resources and communicates with the physician or pharmacy regarding new medication orders, changes in orders and any medication issues. Follows up on residents admitted to the hospital and completes necessary paperwork for a re-admission to the community after hospitalization or rehab.
• Provides regular support to resident care needs and care-related follow-up as appropriate.
• Provides supervision, performance management, staffing and coordination of care staff as it relates to care services and programming. Develops, coordinates and provides in-service training for staff on health conditions common to care services to include ADLs, med management, safety and regulatory compliance per DHS 83 and 89.
• Continually seeks out and directs quality improvement activities that focus on wellness, clinical management, medication management, risk management, staff training, safety and survey preparedness.
• Ensures compliance with all DHS 83 and 89 policies, procedures, and reporting requirements well as adherence to internal policies and procedures. Develops new policies and/or procedures as necessary.
• Maintains on-going communication with the Executive Director on all critical issues.
• Maintains knowledge of State Regulations and updates for DHS 83 and 89.
• Available for on-call duties on an as-needed basis.

Requirements

• Graduate of an accredited school of Nursing; current RN licensure is required.
• Must have a minimum of 3 years of experience as a supervisor in a hospital, nursing care community or other related healthcare environment.
• Knowledge of DHS Sections 83 and 89 regulations preferred.
• Must be a strong team player with proven leadership and supervisory skills.
• Consistently maintains high levels of resident satisfaction.
• Strong ability to communicate effectively with residents, families, staff, community officials, state regulatory agencies, hospitals and the general public.
• Excellent customer service skills, with a courteous and helpful demeanor.
• Well-developed problem-solving skills and ability to develop conceptual alternatives.
• Must have the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, procedures, etc., of the care services program.

Certificates, Licenses, Registrations

Current, valid state certification as a licensed RN or BSN.

Other Skills and Abilities

• Productive/organized ability to prioritize and multi-task
• Strong Customer Service skills working with staff, families and residents
• Experience in navigating/managing the healthcare continuum: acute care, rehab, skilled nursing, Medicare, Family Care functions, specialty services.
• Management experience the ability to help support staff development, monitoring, training, performance improvement, accountability, etc.
• Excellent communication skills verbal and written.
• Understanding of DHS 89 for RCAC programs and DHS 83 for CBRF programs as necessary.
• Problem solving skills and ability to follow through.
• Flexible scheduling to accommodate training and scheduled on-call for emergent needs of residents.