Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply. Responsibilities Follow and promote all company customer service programs, including Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot. Promptly greet retail and walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions. Process exchanges and returns for credit in a friendly manner in accordance with company policies. Address and resolve customer complaints in a friendly manner. Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc. Perform operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after appropriate training and company requirements are met. Perform in‑store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules. Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements). All other duties as assigned. Required Skills, Education, Knowledge, Experience, and Abilities Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Multitasking ability to handle customers on the phone and in the store simultaneously. Desired Qualifications Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service. A.S.E. certification. Fluency in multiple languages, especially Spanish. Total Compensation Package Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance with optional flexible spending account (FSA) starting day one. Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr