Crisis Case Manager

Job Description

Job Description

YWCA Northeast Kansas is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. We provide transformative services in the areas of domestic violence, sexual assault, stalking and human trafficking, Community Violence Interruption, before- and after-school programming, and leadership and inclusion initiatives. 

Job Classification:  Exempt, Full-Time

Work Schedule:  Monday-Friday between the hours of 8:00AM-5:30PM 

Reporting Relationship:  Crisis Services Manager

JOB SUMMARY

Reporting to the Crisis Services Manager, the Crisis Case Manager maintains a safe, confidential, and trauma-informed environment for clients of YWCA Northeast Kansas’ Center for Safety and Empowerment (CSE). The Crisis Case Manager serves as the primary point of contact for individuals seeking in-person services at the Central Office, providing immediate crisis intervention, safety planning, and stabilization services to individuals impacted by domestic violence, sexual assault, stalking, and human trafficking. This role assists victims/survivors in navigating immediate needs, accessing community resources, and transitioning to ongoing advocacy and supportive services when appropriate.

RESPONSIBILITIES

Crisis Intervention & Victim/Survivor Support

• Serves as the primary responder for walk-in clients seeking services at the Central Office, providing immediate crisis intervention, safety planning, assessment, and connection to services. 
• Provides crisis intervention, survivor-centered advocacy, and emotional support to individuals impacted by domestic violence, sexual assault, stalking, and human trafficking. 
• Assists victims/survivors in completing and filing Protection From Abuse (PFA), Protection From Stalking (PFS), and other applicable protection orders while providing education regarding the legal process. 
• Responds to hotline calls, referrals, and other immediate requests for crisis services, as assigned. 
• Conducts comprehensive needs assessments to identify immediate safety concerns, barriers, and stabilization needs. 
• Provides advocacy and transportation to appointments, including medical, legal, housing, financial assistance, and community services, as appropriate. 
• Maintains a stabilization-focused caseload, providing short-term case management and follow-up until clients are connected with ongoing services or community resources. 
• Provides supportive counseling, resource navigation, and referrals based on each survivor's individualized goals and needs.
• Provides referrals to additional services, including shelter, case management, counseling, housing, medical care, and community resources.
• Answers hotline calls and provides support.

Case Management & Resource Coordination

• Assists victims/survivors in securing safe and stable housing, healthcare, behavioral health services, financial assistance, employment resources, transportation, childcare, and other essential supports. 
• Coordinates referrals with internal programs and external community agencies to address needs not provided by CSE. 
• Maintains current knowledge of local, regional, and state resources available to victims/survivors. 
• Advocates across systems to reduce barriers and improve access to services. 

Teamwork & Collaboration

• Maintains regular communication with community partners regarding available resources.
• Refers and coordinates services with community agencies for needs not provided by CSE.
• Attends community meetings and collaborates with partner agencies, as needed, to support client services and systems coordination.
• Attends all required YWCA Northeast Kansas, CSE, and shelter staff meetings.
• Serves in the on-call rotation, including after-hours, overnight, weekend, or holiday availability as required.
• Completes all required documentation for each client served in a timely, accurate, and confidential manner. 
• Enters all client contacts, services, case notes, and outcomes into the agency database in accordance with program and funder requirements. 
• Maintains strict adherence to confidentiality laws and ethical standards, including VAWA/VOCA/FVPSA protections. 

Other Position Functions

• Refrains from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
• Advocates, promotes, and practices cultural sensitivity and responsiveness in day-to-day interactions.
• Performs other duties assigned by the supervisor or CEO. The job description does not state or imply that these are the only activities to be performed by the employee holding this position.

QUALIFICATIONS

At a minimum, the Crisis Case Manager must have a degree in Social Work, Public Health, Human Services, or a related field. Relevant professional experience may be substituted for formal education requirements, depending on the nature and scope of the experience. In addition, the Crisis Case Manager shall have:

• Basic understanding of dynamics of domestic violence, sexual assault, stalking, and human trafficking.
• Knowledge of local community resources and support services.
• Sensitivity to the needs of others.
• Excellent communication and interpersonal skills, with the ability to engage individuals in crisis.
• Ability to function well in a crisis setting where interruptions are frequent.
• Valid driver’s license, reliable transportation, and the ability to travel within service areas.
• Dedication to relationship building and a commitment to working as an integral part of a team, while exercising significant initiative and autonomy.
• Commitment to the YWCA mission and values, including a strong focus on racial equity and social justice.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Work Environment: Office
• Lifting Requirement: 25 pounds
• Able to climb flights of stairs multiple times daily.
• Travel Requirements:
  • Valid driver’s license.
  • Transportation.
  • Auto insurance.
  • Travel throughout the multi-county rural service area required.
• Pass various background checks.

NON DISCRIMINATION

YWCA Northeast Kansas is an equal opportunity employer committed to building an inclusive, equitable, and trauma-informed workplace. We recognize that systemic inequities impact many aspects of society, and we strive to address these through our policies, practices, and organizational culture. We believe that diversity in all its forms strengthens our mission and our work.

We do not discriminate in hiring or employment on the basis of race, color, religion, sex, gender identity or expression, age, national origin, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, and local laws. No question on our application is intended to secure information to be used for such discrimination.

We are also committed to fair hiring practices, including the consideration of qualified applicants with criminal records, in line with applicable laws and our values of second chances and community reintegration.

We strongly encourage applications from individuals of diverse backgrounds — including Black, Indigenous, and People of Color; immigrants and refugees; LGBTQIA+ individuals; people with disabilities; gender-diverse individuals; survivors; and members of other historically underrepresented communities.