Inside Sales Specialist, Phone Sales, Appointment Setting

Inside Sales Specialist

Honest Abe Roofing is looking for a high-energy Inside Sales Specialist to join our growing team in Terre Haute. This role is ideal for someone who thrives in a call-center style environment, enjoys being on the phone throughout the day, and has the persistence to follow up with leads until they convert into scheduled appointments. Top candidates are confident handling objections, comfortable with difficult conversations, and motivated by helping customers while achieving performance goals. This role begins as a high-performing inside sales agent, with the opportunity to grow into a team leadership position as our inside sales operation expands.

Your mission is simple: turn incoming leads into scheduled roofing appointments for our sales team. Responsibilities include:

• Answer inbound homeowner calls about roofing issues
• Respond to online leads and schedule in-home appointments
• Follow up with past inquiries that have not yet scheduled
• Run nurturing campaigns through phone, text, and email
• Professionally handle customer questions and occasional concerns
• Track all interactions and outcomes in our CRM
• Coordinate appointments with the outside sales team
• Maintain consistent follow-up to keep the sales pipeline moving

You will spend most of your day speaking with homeowners on the phone. Successful candidates typically: Enjoy talking with people throughout the day Stay positive even during difficult conversations Are comfortable handling objections and conflict Are motivated by setting appointments and achieving goals Enjoy a fast-paced, high-communication environment If you enjoy turning conversations into results, you will thrive in this role. Preferred experience includes:

• Call center sales or customer service
• Inside sales or appointment setting
• Customer success or account management
• Home services call centers (HVAC, roofing, plumbing)
• High-volume phone environments

Requirements:

• 2+ years in a phone-based role
• Strong verbal communication skills
• Comfortable handling high call volumes
• Experience using CRM systems
• Highly organized and detail-oriented

Preferred if you have experience with home improvement companies, sales appointment setting, or lead follow-up campaigns.

This position offers the opportunity to grow into an Inside Sales Team Lead or Call Center Manager as our operation expands. High performers may eventually assist with training new agents, improving scripts and campaigns, and managing key performance metrics.

Honest Abe Roofing has served homeowners since 2005, specializing in residential roof replacement, repair, and maintenance with a focus on professionalism and integrity. Our mission is to become the most professional and respected roofing company in the world by building a culture that supports our team members and delivers an exceptional experience for every homeowner we serve. If you're looking to join a company that values professionalism, growth, and customer service, we'd love to meet you. Compensation: $18.00 - $25.00 per hour