Electrical Service Manager

RELCO Massachusetts 14 Norfolk Avenue South Easton, MA 02375, USA Position: Electrical Service Manager Location: South Easton MA Salary: $100,000-$115,000K/yr - DOE! + Excellent benefits package! Gas card and vehicle reimbursement when limited travel is needed Key Responsibilities Team Management: Supervise, mentor, and lead a team of service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce. Quality Assurance: Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications. Customer Relationship Management: Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided. Safety and Compliance: Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards. Inventory Management: Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness. Service Coordination: Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests. On-Call Management: Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations. Sales: Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts. Training and Development: Stay updated with the latest industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge. Continuous Improvement: Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction. Requirements In-depth knowledge of commercial electrical systems, equipment, and maintenance practices. Strong leadership and team-building skills, with the ability to motivate and inspire team members. Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively. Strong problem-solving and decision-making capabilities. Proficiency in using Electrical software, scheduling tools, and computer applications. Knowledge of safety regulations, codes, and compliance requirements. Business acumen and a results-oriented mindset to achieve departmental goals and financial targets Experience 3-5 years Electrical Service Manger experience Benefits Excellent Medical / Dental / Vision insurance package Vacation / PTO Great work culture with room for advancement within the Relco and Crete networks 401K Gas card. Vehicle reimbursement Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr