Room Attendant

Job Description

Job Description

Position Summary

Room Attendants are responsible for the cleaning and preparation of guest cabins and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. The Room Attendant is responsible for delivering clean rooms for occupancy that meet the brand’s time, product, and placement standards.

Essential Functions

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard to reach areas, to maintain a clean, presentable, and attractive facility always.
• Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls to have clean and sanitary guest and public restrooms.
• Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strips bed of all linen and remakes with fresh, checking bedspread, blankets, and bed pads for cleanliness, replacing if soiled.
• Lifts mattresses to check for soil between mattresses and under bed.
• Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets, and pillows.
• Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture to vacuum entire area of carpet including underneath furniture and hard to reach areas.
• Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.
• Secures and maintains custody of equipment, keys, and supplies, at all times in order to protect and preserve hotel property.
• Maintains a friendly, cheerful, and courteous demeanor always.
• Performs other duties as assigned, requested, or deemed necessary by management.
• Approaches all encounters with guests and crew members in an attentive, friendly, courteous, and service-oriented manner.
• Completes all other miscellaneous tasks assigned by Executive Housekeeper.
• Ensure compliance with federal, state, and local laws regarding health and safety services.

Other

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position.

Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

All team members are required to fully comply with the rules and standards set forth by the Canopy by Hilton Boston Downtown, Olshan Properties, and Hilton Hotels Corporation.

Supportive Functions

In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Executive Housekeeper based upon the requirements of the hotel.

Specific Job Knowledge, Skill, and Ability

The individual must possess the following knowledge, skills, and abilities and can explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Previous hotel experience preferred.
• Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment. Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer printouts.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Must have upper body strength to lift to 50lbs. continually throughout shift. Must have finger, hand, and upper body dexterity to push, pull and move levers, equipment, and furniture throughout shift. Must be able to work with arms raised above head throughout a shift.
• Must be able to maneuver fully loaded housekeeping cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday.
• Basic commercial cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Exposure to hazardous chemicals on a continual basis.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Will be required to regularly use commercial cleaning chemicals.
• Carrying, lifting, or pulling items weighing up to 50 pounds.
• Must be able to stand and walk 8 hours or longer in duration.
• Will be required to work mornings, evenings, weekends, and holidays.

Qualifications

Education:

• High School Diploma or equivalent.

Experience:

• 1 year or more of housekeeping experience
• Hospitality experience is a plus

Licenses or certificates:

• Any licenses or permits that may be required by law or company regulations.

Other:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
• May perform other duties as assigned.

Our DNA is EPIC

Enthusiastic Positive Intuitive Caring

Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.