Building Automation Service Specialist - Mid or Senior Level

This role supports our Norcross, GA branch location, which serves customers throughout the greater Atlanta area. Our Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment. As a Service Specialist, you will: Execute digitalization and standard service operations strategies Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules Maintain complete and accurate documentation of services performed and generate reports within Siemens tools Provide instructions to customer personnel regarding proper system operations and assist with training Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned Develop strong working relationships with internal and external customers, identify needs, and resolve issues Independently diagnose and repair complex electronic control system malfunctions Promote the sale of add-on work Communicate with customers upon arrival and before leaving the work site Keep customers informed of the nature of service provided, outstanding issues, and recommended system enhancements. Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments) Work Rotational On-Call and/or Minimal Overnight Travel Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines You will make an impact with these qualifications: 3+ years of experience with electro-mechanical systems, commercial/industrial HVAC installation, general knowledge of building automation controls, networking and user PC/Software ( Mid-Level ) 5+ years of experience with commercial HVAC/building automation controls, networking and user PC/Software ( Senior-Level ) Electro-mechanical experience (either in a previous role or through education) and user PC/software skill Demonstrated on-the-job experience with: Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking Engineering concepts, programming, job start-up and checkout, and troubleshooting Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted Experience with Microsoft Office (Word, Excel, and Outlook) Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program Legally authorized to work in the United States on a continual and permanent basis without company sponsorship Preferred Qualifications: High school diploma or state-recognized GED Specialized skill training/certification Experience installing and servicing electronic control or HVAC equipment; 1+ years Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations Engineering and programming (PLC or BMS) background Our Commitment to Equity and Inclusion in our Diverse Global Workforce We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. $57,120 $97,920 Organization: Smart Infrastructure Job Type: Full-time Category: Engineering #J-18808-Ljbffr Siemens