Lead TOC Engineer

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world‑changing company—delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best‑in‑class customer experience in an innovative, collaborative environment. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position currently. Who we’re looking for The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Lead TOC Engineer. Reporting to the National Manager of the TOC, the person in this role will play a key role in the governance, care and feeding, and uplifting of our Configuration Management Database. You will work with multiple stakeholders and Engineering teams in maintaining an accurate and reliable CMDB that supports or technology needs. What you’ll be doing Act as SME across ITAM, ITOM, and CMDB/CSDM Own end-to-end asset lifecycle + HAM/SAM Pro capabilities Design/build Discovery, Service Mapping, CMDB health, and integrations Deliver ServiceNow development (workflows, scripts, APIs, automation) Drive data quality, governance, and audit/compliance readiness Partner across IT, Finance, and Audit to enable cost transparency and optimization What you bring 5+ years of experience with ServiceNow development + admin experience 3+ years of experience in ITAM (HAM/SAM), ITOM, and CMDB/CSDM 2+ years of hands‑on experience with JavaScript, Glide APIs, Flow Designer, integrations Proven SME mindset as it relates to architecture, process, and governance ownership Experience in automation, asset accuracy, and operational improvements Added bonus if you have ServiceNow certifications (CSA, CIS-ITAM, CIS-ITOM) 1+ years of experience with license compliance, audits, and optimization 1+ years of experience with SOX / audit controls and enterprise asset governance 1+ years of experience with ITIL / SACM and Agile delivery What we’ll bring During your interview process, our team can fill you in on all the details of our industry‑leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility, and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire family Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, childcare, schools and more Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to View email address on click.appcast.io. #J-18808-Ljbffr Dormont Manufacturing Co