Front Desk Agent/Bartender - ARRIVE Palm Springs

Front Desk Agent/Bartender | Arrive Hotel Palm Springs

We're looking for a friendly front desk agent and bartender to welcome guests at ARRIVE Palm Springs. In this unique and versatile role, you'll be tasked with checking guests into rooms, fielding ongoing inquiries about the hotel, restaurant, and neighborhood, and making well-crafted drinks. If you're enthusiastic about providing memorable guest experiences and you adore hospitality, from the first hello to pouring a frosty drink poolside, this is the perfect role for you!

Located in the Uptown Design District, ARRIVE Palms Springs is a striking design and architectural landmark, honoring the city's rich modernist legacy. Our 32-room boutique hotel features bright, residential-style guest rooms, a 42-foot long pool and hot tub, firepits, bocce ball, ping pong tables, and PALM CANYON SWIM & SOCIAL. Our poolside restaurant and bar serve an All-Day Menu inspired by California's abundance of agricultural and culinary diversity, featuring inviting dishes like Huevos Rancheros, Shrimp Tacos, Cauliflower "Grain Bowl," and Chicken Pillard. Our frosty cocktail, beer, and wine offerings will keep our guests refreshed while they lounge and dip! If you're passionate about creating memorable experiences, thrive in a dynamic environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Palm Canyon Swim & Social.

The task at hand:

• Making whatever the mood calls for mimosas at brunch, craft cocktails with our chef's tasting menu, or espresso drinks to-go.
• Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars.
• Learning our steps of service, products, menu, and systems inside and out.
• Working with the team to ensure the restaurant and bar run smoothly with everything in its place. We like to keep things tidy and fun for patrons and our staff.
• Restocking, replenishing, and prepping the bar as needed.
• Communicating openly with bar and restaurant managers when it comes to customer feedback.
• Collaborating with the hotel staff to ensure overnight guests visit the bar and know about all the great offerings (and promotions!) available exclusively to them.
• Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
• Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
• Inputting guest information and payments into hotel software system
• Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
• Politely enforcing established policies and procedures
• Effectively communicating guest requests or issues to management.

What we're looking for:

• Previous hotel front desk experience
• Knowledge in mixing, garnishing and serving drinks
• Ability to keep the bar organized, stocked and clean
• Fluency in English; both verbal and non-verbal preferred
• Ability to provide legible communication and directions
• Compute basic arithmetic
• Relevant training certificate a plus
• 1-3 years of experience as a bartender in a high-quality full service or fast casual environment a plus

What's in it for you:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.