Pet Care Assistant

Job Scope and Responsibilities

Manage multiple tasks simultaneously, quickly and accurately switching attention among tasks under distracting conditions without loss of accuracy.

Communicate by reading, writing, and speaking fluent English with appropriate grammar, style, and vocabulary, and spell commonly used English words correctly.

Organize assignments systematically, cutting through confusion and turning chaos into order.

Identify, analyze, and solve problems decisively, translating problems into practical solutions.

Provide client service with attentive, courteous, and informative support, gaining personal satisfaction from delivering great service.

Follow instructions delivered in oral, written, or diagram formats accurately.

Perform basic mathematical calculations and unit conversions.

Use computer and specialized software comfortably and confidently (Microsoft Word, Excel, Access, Outlook, etc.).

Show initiative by using discretion to identify and propose solutions, taking on additional responsibilities when needed.

Act with integrity, adhering to values and ethics, exhibiting honesty, discretion, and sound judgment.

Collaborate, compromise, and share information with others as required.

Be flexible, open to changing situations and opportunities, and willing to perform all assigned tasks.

Work independently without supervision.

Maintain a positive, can‑do outlook and composure in stressful situations.

Perform duties at a computer for extended periods and around pets.

Qualifications

• Ability to multi‑task under distracting conditions.
• Excellent written and verbal communication in fluent English.
• Systematic organizational approach.
• Strong problem‑solving abilities.
• Client‑service orientation.
• Ability to follow instructions accurately.
• Basic mathematical and unit conversion skills.
• Computer proficiency (Microsoft Office).
• Initiative and discretion in problem solving.
• Integrity and ethical conduct.
• Collaborative and cooperative mindset.
• Flexibility and adaptability.
• Capacity for independent work.
• Stress resilience and positive attitude.
• Physical ability to stand, walk, stoop, kneel, crouch, and manipulate up to 50 lbs.
• Good hand‑eye coordination, dexterity, and vision.

Special Working Conditions

• Work at a computer for long periods of time.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Work may require more than 30 hours per week, including weekends and evenings.
• Moderately high noise level.
• Assumes ambulatory skills to perform duties in a hospital setting.
• Exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

Experience, Education, and Training

High school diploma preferred.

Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.

One year related experience required; customer service experience preferred.

Pay & Benefits

Hourly pay range: $15.00 – $18.31.

Benefits include:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

• Best-in-Class Student Debt Relief Program (for Full‑Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians.

• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate personal days with paid time off and holidays.*

• Top‑Tier Mental Health and Wellbeing Resources: Access industry‑leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

• Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect your loved ones with our company‑paid Associate life insurance and options to purchase additional coverage.

• Company‑Paid Short‑ and Long‑Term Disability: Secure financial protection if you face a temporary or long‑term disability.

• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses with pre‑tax money.

• Health Savings Account (HSA): Maximize your healthcare dollars with a tax‑advantaged HSA.

• Paid Parental Leave: Support growing families with paid leave for birth and adoption.

• Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue continuing education opportunities.*

• Back‑Up Child and Elder Care & Family Support Resources: Help you keep things running smoothly during unpredictable moments.*

• Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options.

• Digital Exercise Therapy: Stay active with a digital exercise therapy program designed for busy lifestyles.

• Voluntary Protection Benefits: Purchase coverage to support you financially during hospital stays, critical illness, and accidents.*

• Legal Plan: Affordable coverage for a wide range of legal needs.*

• Identity Protection: Safeguard personal information by alerting you to suspicious activity and providing support if information is stolen.*

• Commuter Benefits: Make daily commuting convenient and cost‑effective.*

• Three Free Optimum Wellness Plans for Pets: Ensure your pets receive preventive and general care.*

• Exclusive Discounts: Savings on products and services, making life more affordable and enjoyable.*

• Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*).

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER.