Body Shop CSR

Administrative Position

This administrative position provides primary administrative support for the Body Shop Director and department. Successful candidates must have excellent communication skills with a focus on customer satisfaction.

Job Responsibilities:

• Screen and route written, electronic mail and telephone calls, both internal & external
• Set appointments, open and manage repair orders, create invoices and close them
• Create and manage files in our estimating system
• Update customers throughout the repair process
• Responsible for the Accounts Payables and Receivables for the department
• Answer multiple phone lines in a courteous and professional manner
• Greet customers as they enter the collision center
• Data entry
• Assist with other administrative duties as needed

Requirements

• Strong verbal and communication skills
• Knowledge in MS Office Applications (Word, Excel, Outlook)
• Attention to detail
• Flexible hours
• Excellent phone etiquette and customer service skills
• Professional appearance a must
• Friendly and courtesy disposition
• Previous experience with estimating system and Reynolds & Reynolds, preferred
• Experience in a dealership environment or Collision Center helpful but not mandatory

Competencies:

• Self-starter
• Provide exceptional customer service to both internal and external customers
• Effectively communicate and collaborate with fellow employees
• Ability to multi-task