Senior Customer Service Associate, Randhurst Village- Full Time

Job Overview As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross‑category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the Own Your Style service model and requires a can‑do attitude that goes above and beyond with a personable and efficient approach when servicing the customer. What You Will Do Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in‑store or through virtual selling. Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.). Engage and interact with customers during their in‑store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets. Effectively develop and maintain relationships with peers and store leadership to problem‑solve and create the best possible outcome for the customer. Share customer feedback daily to create a better customer experience. Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work‑associated apps, and social media. Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in‑store events to deliver incremental sales. Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer‑ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor. Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines. Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme. Perform store opening and closing procedures, including accessing alarm system and settling the registers. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Skills You Will Need Product Knowledge – Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices. Communication – Comfortable communicating with customers virtually, via phone, and in person. Sales – Ability to build relationships with customers, achieve sales goals, and participate in pre‑selling and sales‑boosting events. Technology – Utilize point of sale technology and applications to help in selling and fulfilling customer orders. Continuous Learning – Self‑driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources. Interpersonal Skills – Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments. Collaboration – Partnership with the total team to drive sales and deliver the customer experience. Who You Are Flexible availability, including days, evenings, weekends and holidays. Ability to effectively communicate and present information to customers, peers, and all levels of management. Resourceful and able to adapt quickly to changing priorities. At least 2 years of selling or customer experience preferred. Essential Physical Requirements You Will Perform This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders. Reaching, including above eye level, crouching, kneeling, and stooping. Involves close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Benefits Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Competitive pay and benefits including health and wellness coverage, 401(k) match, paid time off, and eight paid holidays. Continuous learning and leadership development opportunities. Volunteer opportunities and community engagement through Colleague Resource Groups. Access the full menu of benefits offerings here: About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Application Join us and help write the next chapter in our story - Apply Today! This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. #J-18808-Ljbffr Macy's