Community Receptionist

Job Description

Job Description

Community Receptionist

Title: Community Receptionist
Location: Land O’ Lakes, Florida
Reports to: Community Manager

Position Summary

The Community Receptionist is the primary front-desk team member and first point of contact for members, guests, vendors, and walk-ins at 4 & Co. This role is responsible for daily reception coverage, basic member support, issue intake, and maintaining front-of-house readiness under the direction of the Community Manager.

The role is highly service-oriented and process-driven, with emphasis on responsiveness, organization, professionalism, and strong execution of repeatable SOPs.

Core Responsibilities

Front Desk and Guest Experience

• Greet members, guests, walk-ins, and vendors in a warm and professional manner.
• Check in day pass users, assist with visitor handling, and support scheduled tours.
• Answer phones, emails, and chats, and respond to routine questions about memberships, amenities, room credits, and pricing within approved guidelines.
• Provide a strong first impression that reflects 4 & Co’s hospitality and service standards.

Mail & Packages, Food Deliveries, and Daily Readiness

• Sort mail and support package, food delivery, and virtual mailbox notifications.
• Help maintain the mailroom, front desk, café, and related member-facing areas in ready-state condition.
• Morning  coffee machine routine, morning printer paper refill, and assist with routine supply awareness during the day.
• Support meeting room check-ins, escorts, room access, and simple room readiness tasks.

Basic Member Support and Issue Intake

• Assist members with basic printing, WiFi, payment method, and portal-related questions.
• Intake maintenance, IT, and operational issues and log them into the proper system for follow-up.
• Escalate more complex billing, contract, technical, or member service issues to the Community Manager.
• Assist with move-in and move-out coordination and other administrative tasks as assigned.

Systems and Administrative Support

• Use OfficeRnD for check-ins, bookings, ticket requests, and basic member account support.
• Support basic Essensys and Papercut-related troubleshooting within role scope.
• Maintain accurate communication and consistent follow-up on front desk tasks.
• Follow front desk opening procedures and recurring checklist responsibilities each day.

Qualifications

• High school diploma required; some college preferred.
• At least 1 year of experience in customer service, hospitality, reception, or office support.
• Strong verbal and written communication skills, including phone and email professionalism.
• Comfortable learning and using workplace software platforms.
• Strong attention to detail and ability to manage repeated daily tasks consistently.

Preferred Attributes

• Friendly, welcoming, and calm under pressure.
• Organized, dependable, and responsive.
• Eager to learn and take direction well.
• Strong follow-through and pride in maintaining front desk standards.

Company Description

At 4 & Co Coworking Spaces, we're more than just a workspace provider—we're a community that empowers professionals and entrepreneurs to thrive. Our mission, "Take Back Your Day," reflects our dedication to creating a productive and inspiring environment where our members can focus on what truly matters.

Who We Are:

4 & Co was founded with a vision to revolutionize the coworking experience. Inspired by the exceptional customer service standards of the Ritz Carlton, we bring a unique blend of luxury, efficiency, and community to the coworking industry. Our spaces are thoughtfully designed to foster collaboration, creativity, and growth, offering a range of amenities that cater to the diverse needs of our members.

What We Offer:

Our coworking spaces are equipped with state-of-the-art facilities, from private offices and collaborative workspaces to high-speed internet and modern meeting rooms. But what truly sets us apart is our commitment to our community. We host regular events, workshops, and networking opportunities, ensuring our members have every chance to connect, learn, and grow.

Our Culture:

At 4 & Co, we pride ourselves on maintaining a culture that values innovation, community, and service excellence. We believe in supporting our team members just as much as we support our members. Joining 4 & Co means becoming part of a dynamic, forward-thinking team where your ideas and contributions are valued.

Why Work With Us?

Community-Oriented: We foster a friendly, supportive environment where teamwork and collaboration are key.
Growth Opportunities: As we expand, we provide ample opportunities for career advancement and professional development.
Work-Life Balance: We believe in "Taking Back Your Day" by creating a work environment that allows for productivity without compromising personal time.
Join Us:

If you’re passionate about making a difference and want to be part of a company that values innovation and community, 4 & Co Coworking Spaces is the place for you. Help us continue to elevate the coworking experience and provide our members with the tools they need to succeed.

Company Description

At 4 & Co Coworking Spaces, we're more than just a workspace provider—we're a community that empowers professionals and entrepreneurs to thrive. Our mission, "Take Back Your Day," reflects our dedication to creating a productive and inspiring environment where our members can focus on what truly matters.\r\n\r\nWho We Are:\r\n\r\n4 & Co was founded with a vision to revolutionize the coworking experience. Inspired by the exceptional customer service standards of the Ritz Carlton, we bring a unique blend of luxury, efficiency, and community to the coworking industry. Our spaces are thoughtfully designed to foster collaboration, creativity, and growth, offering a range of amenities that cater to the diverse needs of our members.\r\n\r\nWhat We Offer:\r\n\r\nOur coworking spaces are equipped with state-of-the-art facilities, from private offices and collaborative workspaces to high-speed internet and modern meeting rooms. But what truly sets us apart is our commitment to our community. We host regular events, workshops, and networking opportunities, ensuring our members have every chance to connect, learn, and grow.\r\n\r\nOur Culture:\r\n\r\nAt 4 & Co, we pride ourselves on maintaining a culture that values innovation, community, and service excellence. We believe in supporting our team members just as much as we support our members. Joining 4 & Co means becoming part of a dynamic, forward-thinking team where your ideas and contributions are valued.\r\n\r\nWhy Work With Us?\r\n\r\nCommunity-Oriented: We foster a friendly, supportive environment where teamwork and collaboration are key.\r\nGrowth Opportunities: As we expand, we provide ample opportunities for career advancement and professional development.\r\nWork-Life Balance: We believe in "Taking Back Your Day" by creating a work environment that allows for productivity without compromising personal time.\r\nJoin Us:\r\n\r\nIf you’re passionate about making a difference and want to be part of a company that values innovation and community, 4 & Co Coworking Spaces is the place for you. Help us continue to elevate the coworking experience and provide our members with the tools they need to succeed.